Isabel Hernandez
San Diego
Summary
Hardworking and reliable professional and cosmetology student with extensive experience in direct client care across diverse industries. Proficient in communication, accuracy, and attention to detail while maintaining composure under pressure. Committed to upholding company policies, offering above standard service, and maintaining respect for clientele, colleagues, and the surrounding space. Highly organized, proactive, and punctual with a team-oriented mentality.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Emergency Medical Technician
American Medical Response, AMR
San Diego, CA
11.2024 - 06.2026
- Maintained communication with dispatchers, supply, and on-scene crews using work-provided smartphones and radios.
- Provided appropriate patient care at the BLS level.
- Built rapport with patients to establish trust for conducting thorough assessments and treatment plans.
- Collaborated with paramedics, fire crews, hospital teams, and skilled nursing staff to streamline patient care strategies.
- Anticipated need to troubleshoot situations while maintaining regard for timeliness, accuracy, and safety.
- Accurately completed legally binding Patient Care Reports on each patient encounter and abided by all HIPAA regulations.
- Drove emergency vehicles in accordance to DOT guidelines and utilized work-provided navigational tools with regard for road safety.
- Safely lifted and maneuvered patients up to 300 lbs with a partner.
- Safely operated all equipment, including but not limited to: gurneys, stair chairs, oxygen tanks, suction units, and vital signs monitors.
- Remained diligent and aware of surroundings and reported all breaches of safety of both crew and patient to dispatchers and/ or supervisors.
- Kept ambulance fully stocked and "response-ready."
- Kept all credentials up to date and demonstrated competency at quarterly training meetings.
- Familiarized self with and followed all federal, state, and county protocols and regulations, anticipating annual updates.
- Maintained professional appearance and behavior at all times.
Production Team Member
Manna Development Group
San Diego, CA
01.2023 - 05.2023
- Achieved timely production targets through collaborative teamwork.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Assembled sandwiches, flatbreads, and salads in a fast-paced environment.
- Prepped salad dressings and sauces, greens, fruits, meats, and other ingredients.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods including washing hands, wearing disposable gloves, applying day dots to prepped ingredients, and performing and reporting temperature logs to management.
- Adhered to portion controls and presentation specifications to maintain high customer satisfaction rate.
- Safely operated and cleaned TurboChef ovens and sandwich lines.
- Loaded and unloaded materials and assemblies weighing as much as 45 pounds.
Barista
Starbucks
San Diego, CA
04.2021 - 08.2022
- Greeted and communicated with customers to take beverage orders on POS system and offer recommendations based on taste preferences.
- Implemented efficient strategies that improved beverage preparation speed without compromising quality.
- Prepared and served coffee, espresso drinks, blended beverages, and teas.
- Memorized core and seasonal menu items, prices, and recipes.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Addressed and resolved customer concerns to foster brand loyalty and enhance overall customer experience.
- Arranged merchandise and built eye-catching displays to enhance visual appeal and drive sales.
- Cleaned and sanitized work areas, utensils and equipment.
- Restocked work stations, bathrooms, and customer self-service area.
- Restocked work stations, bathrooms, and customer self-service area.
- Broke down, deep cleaned, and reassembled work stations and equipment during daily opening or closing of the store.
Warehouse Fulfillment Associate
Amazon
San Diego, CA
07.2020 - 10.2021
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Executed inventory transactions using scanner gun, maintaining accurate records of stock levels.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Monitored stock levels and initiated restocking requests to maintain optimal inventory flow.
- Unloaded pallets onto U-boats and safely navigated loads through warehouse.
- Packaged items with appropriate materials to prevent damage during shipping.
- Conducted quality checks of packages and goods and notified vendors of specific issues requiring replacement.
Front of House Team Member
Chick Fil A
San Diego, CA
04.2019 - 06.2020
- Managed day-to-day restaurant operations with a focus on quality and meeting customer expectations.
- Memorized menu and offered recommendations and accurately gauged level of interest in conversation and small talk.
- Took orders via POS system in lobby and drive thru.
- Collaborated with kitchen staff to maintain timely service during peak hours, optimizing workflow efficiency.
- Implemented process improvements that reduced wait times and increased customer satisfaction ratings.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Handled complaints, settled disputes and resolved customer conflicts.
- Maintained professional appearance, abiding to dress code and grooming standards.
Education
High School Diploma -
Rancho Bernardo High School
San Diego, CA06-2019
No Degree - Gen-Eds
San Diego State University
San Diego, CAEMT-B - Emergency Medicine
EMSTA College
Santee, CA06-2024
Cosmetology - Cosmetology
Palomar Institute of Cosmetology
San Marcos, CA05-2027
Skills
- Decision-making and critical thinking
- Multitasking and organization
- Team collaboration
- Compassion and empathy
- Direct customer, patient, and other client care
- Product identification
- Quality inspection
- Inventory organization
- POS system operations
- Record keeping and management
- Service prioritization
- Basic life support
- CPR and first aid
- Dispute mediation
- Safe food handling
- Price memorization
- Able to lift and carry up to 45 pounds
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
ServSafe Food Handler Card
American Heart Association RQI BLS Provider eCredential
National Registry of Emergency Medical Technicians Certification
California Emergency Medical Technician Card
County of San Diego LEMSIS License
Timeline
Emergency Medical Technician
American Medical Response, AMR
11.2024 - 06.2026
Production Team Member
Manna Development Group
01.2023 - 05.2023
Barista
Starbucks
04.2021 - 08.2022
Warehouse Fulfillment Associate
Amazon
07.2020 - 10.2021
Front of House Team Member
Chick Fil A
04.2019 - 06.2020
High School Diploma -
Rancho Bernardo High School
No Degree - Gen-Eds
San Diego State University
EMT-B - Emergency Medicine
EMSTA College
Cosmetology - Cosmetology
Palomar Institute of Cosmetology