Hernandez Isabel

I am a customer service agent, I help passengers, check boarding passes. Make sure the customer receives the correct information and also knows where they are going.

I also work in the office doing dispatch. As well as documenting information for any alarms that may happen in the terminal.

Taking notes and logging in the details.

As well as doing the paperwork work for our bus operations that transfers passengers from our terminal to another terminal.

I dispatched agents for wheelchair services

As well as helped passengers getting to their gate or baggage claim.

I made sure to always provide great information for them as well as being friendly and making them feel safe and comfortable.

I welcomed customers and cashed their checks as well as providing money order services and sending money.

Always trying to have a good conversation and positive attitude.