Isabel Garcia
Isleton
Summary
On Road Supervisor at UPS with strong background in safety compliance and conflict resolution. Managed teams of 120 drivers, improving delivery efficiency and reducing operational costs. Skilled in strategic planning and employee training, contributing to high levels of customer service and operational performance. Acknowledged for promoting a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
On Road Supervisor
UPS
Fremont
02.2019 - Current
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Manage a team of 80 to 120 drivers,
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Utilized problem solving skills to resolve conflicts between employees or customers in a timely manner.
- Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
- Developed short-term and long-term strategies for improving delivery conditions while minimizing costs.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Operated machines and equipment to complete work assignments or to assist workers.
- Resolved conflicts between workers in an effective manner; addressed grievances promptly according to company policy.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Reinforce DOT regulation for drivers
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Investigated customer complaints related to deliveries, provided appropriate solutions, or referred them to higher management as needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Preload Operations Supervisor
UPS
Richmond
10.2016 - 02.2019
- Collaborated with management team on implementing new initiatives or process improvements related to preload operations.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Ensured that all safety protocols were followed by personnel while loading and unloading packages onto trailers.
- Organized work shifts to ensure adequate coverage throughout the day.
- Observed and monitored utilization of equipment.
- Prepared operations data to produce comprehensive reports to management.
- Provided assistance with problem solving, conflict resolution, and disciplinary action when necessary.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Managed a team of 10-15 employees in the preload operations department.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Developed strategies to improve workflow processes for increased efficiency.
- Worked with dispatchers and outbound production team to enhance service delivery for customers.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Inspected trailer loads before leaving facility to ensure compliance with DOT regulations.
- Recommended opportunities for growth and advancement to motivate employees.
- Scheduled regular maintenance checks on equipment used in preload operations.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Business And Management
University of Phoenix
Phoenix, AZ10-2019
Skills
- Safety compliance
- Conflict resolution
- Team management
- Route optimization
- Customer service
- Data analysis
- Employee training
- Scheduling management
- Regulatory compliance
- Strategic planning
- Workplace safety
- Organizational skills
- Loading/Unloading Procedures
- Excellent communication
- Cost control
- Staff training and development
- Shift planning
- Problem-solving
- Strong communication skills
- Teamwork and collaboration
- Problem-solving abilities
- Teamwork
- Labor relations management
- Written communication
- Multitasking
Affiliations
- Passionate about the outdoors
- Enjoy cooking, gardening, and reading
- Enjoy travelling
- Creative, focusing on art, specially watercolor painting
Languages
Spanish
Limited
Portuguese
Native/ Bilingual
English
Full Professional
Certification
- Master Driving Safety Training Certificate
References
References available upon request.
Timeline
On Road Supervisor
UPS
02.2019 - Current
Preload Operations Supervisor
UPS
10.2016 - 02.2019
Bachelor of Science - Business And Management
University of Phoenix
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