Isabel Fernandes

Work History

Yorkdale Toyota

09.2023 - Current

Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
Improved inventory management by implementing efficient tracking systems and conducting regular audits.
Organized parts storage and stocked inventory according to established guidelines.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Managed approximately 30 incoming calls, emails and faxes per day from customers.

Golden Wheat Bakery

09.2020 - 09.2023

Assisted in inventory management for optimal product availability and minimized waste.
Enhanced customer satisfaction by providing friendly and efficient service.
Collaborated with team members to provide seamless service during rush hours.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
Rotated stock regularly for freshness, preventing spoilage or waste due to expired products.
Provided product recommendations based on customer preferences, increasing sales potential.
Prepared food items according to specific recipes, ensuring consistency in taste and presentation.
Streamlined order-taking process by implementing an easy-to-follow system for both counter staff and kitchen personnel.
Contributed ideas for promotional events and specials, driving increased foot traffic during slow periods.
Managed approximately 50 and more customers with their orders, per day from customers.

Golden Comb

06.2019 - 03.2020

Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
Performed relaxing head and scalp massages for customers.
Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
Stocked inventory items and prepared inventory reports.
Swept salon floors, took out trash and sterilized styling tools after use.
Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
Checked in customers for appointments and notified stylists of clients' arrival.
Processed payments, took appointments and assisted with management of flow of patron visits when needed.
Set appointments for approximately 15 clients per day.