Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Isabel Contreras

Vancouver,BC

Summary

Dynamic Marketing Student with a strong foundation in brand strategy, social media management, and customer engagement. Proven ability to boost brand visibility, optimize digital marketing campaigns, and foster customer loyalty. Skilled in content creation and multi-tasking, with a focus on driving measurable results. Collaborative team player with excellent communication and problem-solving skills, eager to contribute to innovative marketing initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Safeway Canada
01.2023 - Current
  • Delivered prompt and accurate responses to customer inquiries, utilizing effective problem-solving skills to resolve issues and enhance satisfaction.
  • Fostered strong customer relationships through attentive listening and personalized support, contributing to a positive customer experience.
  • Provided expert product knowledge, leading to a 10% increase in upsell opportunities and a 12% rise in average sales per customer.
  • Addressed and resolved customer complaints efficiently, reducing complaint resolution time by 30% and maintaining a 98% customer satisfaction rating.
  • Consistently surpassed customer satisfaction targets by employing a customer-centric approach and proactive service strategies.
  • Coordinated scheduling and break times for a team of 5+ employees, optimizing coverage to ensure consistent customer service and reducing downtime by 25%.

Digital Marketing Manager

GPS TRACKER CPS
02.2020 - 11.2023
  • Led the marketing department, developing and executing comprehensive marketing strategies that increased brand visibility and market share.
  • Designed and implemented multi-channel advertising campaigns, including digital, print, and social media, enhancing company outreach and engagement.
  • Conducted competitive market analysis, identifying key opportunities that led to a 10% increase in market penetration.
  • Collaborated with the sales team to align marketing initiatives with sales objectives, expanding market presence and driving revenue growth.

Sales Associate

SUSPIROS PASTELERIAS
08.2020 - 10.2022
  • Managed cash handling procedures, including counting and reconciling daily cash transactions to ensure accuracy and prevent discrepancies.
  • Conducted regular audits of cash funds and maintained detailed records to support financial integrity.
  • Oversaw store operations, ensuring inventory was organized and stock levels were maintained, leading to a 20% improvement in stock turnover rates.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Diploma in Digital Marketing - Marketing Management

Greystone College
Vancouver, BC
05.2025

Diploma in Business Administration - Business Management

COBACH Nueva Tijuana
Tijuana, MX
08.2022

High School Diploma -

COBACH Nueva Tijuana
Tijuana, MX
08.2022

Skills

  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Social media activities
  • Copywriting and editing
  • Teamwork and Collaboration
  • Multi-tasking strength

Languages

English
Full Professional
Spanish
Native or Bilingual

Certification

Lotto Certified

Timeline

Customer Service Representative

Safeway Canada
01.2023 - Current

Sales Associate

SUSPIROS PASTELERIAS
08.2020 - 10.2022

Digital Marketing Manager

GPS TRACKER CPS
02.2020 - 11.2023

Diploma in Digital Marketing - Marketing Management

Greystone College

Diploma in Business Administration - Business Management

COBACH Nueva Tijuana

High School Diploma -

COBACH Nueva Tijuana

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Isabel Contreras