Isabel Barron
Sacramento
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure maximum customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs, consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Insync Consulting Services
06.2023 - 09.2023
- Handled significant number of inbound calls using Genesys software.
- Recorded detailed information in beneficiaries' cases.
- Efficiently provided case details, adhering to company's standards.
- Inform beneficiaries of there health plan options / eligibility status
- Multi-tasked and navigated through multiple systems to deliver accurate information.
- Assessed beneficiaries' needs and directed to relevant departments when required.
Tax Technician I
STATE OF CALIFORNIA, Franchise Tax Board
06.2021 - 05.2022
- Handled phone calls via genesys software from taxpayers and their representatives regarding tax filing assistance , delinquent tax , and non-tax issues.
- Explained general tax laws, the basis for the assessments and handled liability disputes.
- Developed skills in using various software applications for efficient data entry.
Customer Service Representative
Faneuil
08.2017 - 05.2021
- Provided support to customers via inbound calls, outbound calls and online chat.
- Assisted customers with eligibility for Covered California, enrollments , updating cases with current information , and password resets.
- Demonstrated ability to handle customer issues with empathy.
- Navigated through knowledge base and other software systems to assist customers and used Salesforce software to enter relevant data.
Tier 1 Spanish Technical Advisor
Volt/ Apple inc
07.2018 - 07.2019
- Provided exceptional customer service experience over the phone while adjusting appropriately to language changes and country policies and restrictions between North and South American countries
- Monthly metric requirements, including AHT and satisfactory ratings, and compliance
- Multitasked across systems and applications, analyzed, and resolved technical issues, and comfortably navigated a virtual work environment
Education
High School Diploma - General Studies
Heritage Peak Charter School
Sacramento, CA01.2013
Skills
- Bilingual in English and Spanish
- Call center experience
- Customer relations
- Customer Complaint Resolution
- Time management
- Software Competency
- Healthcare Terminology
- Analysis skills
- Data entry
Timeline
Customer Service Representative
Insync Consulting Services
06.2023 - 09.2023
Tax Technician I
STATE OF CALIFORNIA, Franchise Tax Board
06.2021 - 05.2022
Tier 1 Spanish Technical Advisor
Volt/ Apple inc
07.2018 - 07.2019
Customer Service Representative
Faneuil
08.2017 - 05.2021
High School Diploma - General Studies
Heritage Peak Charter School
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