Isaaq Abukar
Toronto,ON
Summary
Results-oriented professional with exceptional communication and interpersonal skills, adept at fostering open dialogue through active listening and creating a safe space for effective communication. Proficient in utilizing a diverse range of technology software, including Python, Excel, R, SQL, and Microsoft Office Suite. Demonstrates outstanding teamwork skills, collaborating seamlessly with others to achieve common goals. Possesses the ability to maintain composure under pressure, ensuring effective problem-solving and resilience in challenging situations. A dedicated and reliable team player committed to delivering high-quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Rep II
TTEC Canada
05.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Help Desk Analyst
Teleperformance Canada
01.2022 - 04.2023
- Collaborated with other IT teams to escalate and resolve complex issues, ensuring a seamless user experience
- Efficiently managed and prioritized service tickets, ensuring timely responses and resolutions, and maintaining accurate records
- Successfully diagnosed and resolved hardware and software problems, ensuring minimal downtime for users.
Lot Associate
Home Depot Canada, INC
09.2020 - 11.2022
- Utilize information systems and/or Home Depot portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up
- Pick, organize and verify orders for delivery or pick-up
- Ensuring that the exits/loading areas are not blocked or cluttered.
Sales Representative/ Fundraising
Envision Fundraising
07.2020 - 10.2021
- Held the responsibility of carrying out face-to face fundraising for the company which raises funds for a variety of well-known local and international Registered Charities
- Collected many sales from many customers utilizing professional speaking skills to close deals successfully.
Education
Bacherlors of Commerce (BComm) -
Toronto Metropolitan University
06.2025
Skills
- Microsoft Excel
- Microsoft Word
- Python
- SQL
- Tableau
- Nodejs
- Decision-Making
- Organization and Time Management
- Teamwork and Collaboration
- Data Entry
- Analytical and Critical Thinking
- Fluent in English
- Problem-Solving
- Project Planning
- Active Listening
- Multitasking Abilities
- Google Cloud
- BPMN
Certification
Python 2.0
Bootcamps at the Ted Rogers School of Management
Excel 2.0
Bootcamps at the Ted Rogers School of Management
Timeline
Customer Service Rep II
TTEC Canada
05.2023 - 09.2023
Help Desk Analyst
Teleperformance Canada
01.2022 - 04.2023
Lot Associate
Home Depot Canada, INC
09.2020 - 11.2022
Sales Representative/ Fundraising
Envision Fundraising
07.2020 - 10.2021
Bacherlors of Commerce (BComm) -
Toronto Metropolitan University
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