Overview
Work History
Education
Skills
Languages
Certifications
Timeline
Generic

Vanessa Vidal

Cote St Luc,Canada

Overview

20
20
years of professional experience

Work History

General manager

Burberry
01.2020 - Current
  • Exceed store target
  • Leadership for the store, setting an excellent standard for the store and inspiring the team to achieve
  • Driving employee satisfaction and elevating team behaviours
  • Driving client satisfaction and increasing brand loyalty
  • Driving performance and growth
  • Establish a constant focus on the brand, continually driving engagement, knowledge and passion for the brand across the team
  • Be on the store floor, leading and be present for clients
  • Provide feedback to the team to deliver excellent client experience
  • Retain and develop talent
  • Lead, inspire and manage a high performing, positive store team
  • Recruitment and development
  • Maintain a strong understanding of products sales performances and optimize sales of the available inventory
  • Drive store performance and productivity
  • Inventory and cycle counts

Store manager

Christian Dior couture
01.2018 - 01.2020
  • Exceed store target
  • Develop exotics market
  • Develop fine jewelry pop up
  • Maintain or exceeds sell-through
  • Communicates priorities
  • Development and strategy for all team to achieve or exceed their goals
  • Develop Elite clients
  • Involve merchandising process
  • Develop clients exceptional experience
  • Sales leader on the floor to achieve store goals
  • Upholds all company policy and procedure
  • Commercial strategy for business development
  • Attend fashion show with client
  • Strong relationship with Holt Renfrew
  • Concur
  • Recruit Talent
  • Attend to events
  • Oversee and participate to inventories
  • Presence on selling floor
  • CRM

Brand Ambassador

David Yurman
01.2016 - 01.2018
  • Exceed Goals
  • Ensure that each client receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging every client, maintain solid product knowledge and all aspects of customer service
  • Focusing on clientele development, building relationships with clients through regular use of client book
  • Help solve problems and make informed suggestions that affect the service and productivity of the selling floor
  • Organizing stock on floor ensuring merchandise is properly ticketed
  • Communicating information regarding best seller
  • Assist in completing changes prices
  • Participate to cycle counts and inventory
  • Comply with all company policies and procedures
  • Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
  • Develop new clients
  • Provide outstanding customer service in person and by telephone
  • Sense of initiative
  • Adjust priorities and manage time wisely

Sales director

INM APPAREL
01.2010 - 01.2016
  • Negociation and research of the brands
  • Development wholesale business in Canada of brands portfolio Eden Park, Schott NYC, Jean Paul Gaultier umbrellas and high tech accessories, Chantal Thomass umbrellas, Guy de Jean umbrellas, Kenzo high tech accessories, Kenzo shoes, Christian Lacroix high tech accessories
  • Support the development and structuring of wholesale commercial activity in line with strategy and business challenges of all portfolio brands
  • Ensure the sales network
  • Develop business and relationship with high end Country club across Canada
  • Anticipate and find solutions in situations that hinder business development
  • Follow existing customers and new clients (Browns shoes, Simons, the bay, David Footwear)
  • Identify needs and opportunities for business development
  • Identify the business targets and ensure prospection of new customers
  • Analyze sales and the feedback from customers
  • Collection presentations at showroom and Trade shows (Pitti Uomo Florence, Liberty fair Las Vegas, Who's next Paris)
  • Pop up Courreges
  • Relationship with Canadian Media
  • Relationship with quebecoises artists and TV presenter
  • Ensure visual and merchandising within standard of each brand
  • CRM
  • Communications
  • Buy for all Canada
  • Manage sales reps

Gucci specialist

Holt Renfrew - Montreal
01.2009 - 01.2010
  • Exceed target
  • Ensure the visual and merchandising
  • Maintain the growth and follow up with customers
  • Business sales increase
  • Relay feedback from customers
  • Development of Gucci standard at Holt Renfrew
  • Development of relationship with personal shoppers
  • Give product knowledge to all staff
  • Identify needs and opportunities for business development

Sales Manager

Dadoon Design-Wholesale
01.2005 - 01.2008
  • Distribution for Canada, brands Ed Hardy, Palladium and Wildcard
  • Negociate with brands
  • Business strategy for Canada
  • Relationship with buyers (Browns shoes, little Burgundy, The bay)
  • Buy for all Canada
  • Development of relationship with press and stylist
  • Give product knowledge to all sales teams
  • Organize trade shows (Magic show Las Vegas, Coterie show NY, Toronto shoe show)
  • Prepare showroom

Education

Bac - accounting

Paris, France

BTS - Force de vente, sales, negotiation, marketing

Paris, France

Skills

  • Coordination
  • Development
  • Sales
  • Customer Relationship Management
  • Brand Ambassadorship
  • Leadership
  • Decision Making
  • Versatility
  • Loyalty
  • Adaptability
  • Synthesis
  • Analysis
  • Market Knowledge
  • Luxury Industry Knowledge

Languages

  • English
  • French

Certifications

  • Certified pearl specialist Cultured Pearl Association of America
  • Certified first aider in the workplace by CNESST

Timeline

General manager

Burberry
01.2020 - Current

Store manager

Christian Dior couture
01.2018 - 01.2020

Brand Ambassador

David Yurman
01.2016 - 01.2018

Sales director

INM APPAREL
01.2010 - 01.2016

Gucci specialist

Holt Renfrew - Montreal
01.2009 - 01.2010

Sales Manager

Dadoon Design-Wholesale
01.2005 - 01.2008

Bac - accounting

BTS - Force de vente, sales, negotiation, marketing

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Vanessa Vidal