Shannon Lidkea
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of employees in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Personal Caregiver
Self-employed
01.2013 - Current
- Maintained clean, safe, and well-organized environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted individuals with daily living needs to maintain self-esteem and general wellness.
- Provided basic grooming and hygiene assistance to individuals.
- Maintained clean personal areas and prepared healthy meals to support individual nutritional needs.
Assistant Store Manager
Ricki's
09.2010 - 10.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Created and maintained safe and secure work environments for employees.
Team Leader Manager
Sykes Canada Corporation
11.2000 - 11.2009
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Delivered regular team meetings for aligned work towards common goals.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Coordinated team collaboration to share ideas and build best practices.
Education
Ontario College Diploma - Early Childhood Education
Fanshawe College of Applied Arts And Technology
London, ON06.2000
High School Diploma -
A.B. Lucas Secondary School
London, ON06.1996
Skills
- Outstanding Communication and Interpersonal Skills
- Excellent Work Ethic
- Attention to Detail
- Organization and Time Management
- Self-Motivated
- Company Quality Standards
- Teamwork
- Adaptability
Certification
- [Certified First Aid] Training - [2011]
Additional Information
- References Available Upon Request
Timeline
Personal Caregiver
Self-employed
01.2013 - Current
Assistant Store Manager
Ricki's
09.2010 - 10.2012
Team Leader Manager
Sykes Canada Corporation
11.2000 - 11.2009
Ontario College Diploma - Early Childhood Education
Fanshawe College of Applied Arts And Technology
High School Diploma -
A.B. Lucas Secondary School