ISAAC OREOLUWA OGUNSUA
Edmonton,ALBERTA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Greenfield International Telecommunication Inc
11.2021 - 01.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
DHL
07.2019 - 10.2021
- Investigated and resolved accounting, service and delivery concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Tracked customer service cases and updated service software with customer information.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor of Arts - Business Administration
Shenyang Jianzhu University
Shenyang China06.2019
Skills
- Calm and Professional Under Pressure
- Complaint Investigation
- International sales support
- Relationship Building
- Professional telephone demeanor
- Problem-solving abilities
- Teamwork and Collaboration
Languages
English
Full Professional
Timeline
Customer Service Representative
Greenfield International Telecommunication Inc
11.2021 - 01.2024
Customer Service Representative
DHL
07.2019 - 10.2021
Bachelor of Arts - Business Administration
Shenyang Jianzhu University
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