Isaac Nkansah Agyei
Sasakatoon,Saskatchewan
Summary
Energetic and customer-focused individual with exceptional communication and problem-solving skills, seeking a Customer Representative position at Great Canada Oil Change to provide top-notch service and ensure customer satisfaction while contributing to the company's success. Summary: Dedicated customer service professional with a proven track record of delivering outstanding service in a fast-paced environment. Skilled in addressing customer inquiries, resolving issues, and promoting the company's services. Strong interpersonal skills and the ability to work effectively within a team to achieve common goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Regional Manager
Ecom Ghana Limited
10.2017 - 06.2021
- Ensure buying of cocoa and other commodities
- Drive marketing and sales of company’s products and services to farmers (bottom of pyramid)
- Business performance tracking including financial management and reporting
- Innovation and technology development
- Sustainability management services and training
- Established and maintained operational standards for 12 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
Fisheries Manager
Self-employed
06.2020 - 08.2020
- Monitoring fish growth (Hatchery and fingerlings)
- Prepping fish food
- Maintaining equipment
- Offering consultation services for environmental impact
- Ensuring health and safety of fishery activities
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work
- Developed and maintained relationships with customers and suppliers through account development.
- Increased Sales by 10%
Program Officer
Sustainable Management Services (SMS) - Ecom Ghana Limited
05.2016 - 10.2017
- Directly assist Project Manager on all project activities
- Directly supervise all Input on Credit and inclusive finance targets for all district
- Monitor and report on farmer trainings and also weekly assess training quality
- Work to mentor Field Trainers to become future Commercial Officers
- Collaborated with senior leadership team to implement special purpose sustainability projects, increasing program and organizational capacities.
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
Commercial Officer
Armajaro Ghana Limited
08.2014 - 05.2016
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Built relationships with clients to establish new contracts.
- Directly supervise all Input Credit and inclusive finance targets for district
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
Research Assistant / National Service Person, Faculty of Forest Resources Technology
Kwame Nkrumah University of Science and Technology
08.2010 - 08.2011
- Performed on field work and thesis/project work development and presentation.
- Marking of scripts, facilitation and entry of field data on projects such as Mango and Agroforestry Practices to Enhance Resource Poor Livelihoods (APERL) projects.
- Organization of students’ field trips and seminar presentations
- Monitoring and writing of reports on field visits to project sites.
- Maintained inventory records to track stock.
Student Attaché (Assistant Field Supervisor)
Ministry of Food and Agriculture
05.2010 - 09.2010
- Writing of monthly report and monitoring field operations
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system
- Conducted regular reviews of operations and identified areas for improvement.
Education
Master of Environment and Sustainability - Environment And Sustainability
University of Saskatchewan
Saskatoon, SK12.2025
Bachelor of Science (BSc) - Natural Resources Management
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi - Ghana06.2014
Certificate in Remote Sensing and GIS Training -
Kwame Nkrumah University of Science And Technology, University of Guelph, Agency-CIDA
Kumasi - Ghana08.2011
Diploma - Natural Resources Management
Kwame Nkrumah University of Science And Technology
Kumasi - Ghana06.2010
Senior secondary Certificate (SSCE) -
Anglican Senior High School
Kumasi - Ghana06.2001
Skills
- Excellent customer service skills
- Cash handling and register operation
- Strong communication and interpersonal abilities
- Attention to detail and organization
- Teamwork and collaboration
- Problem-solving and conflict resolution
- Strong organization and time management
- Basic computer skills for data entry and record-keeping
- Ability to work in fast-paced and high-pressure environment
- Information Security
- Appointment Scheduling
Timeline
Fisheries Manager
Self-employed
06.2020 - 08.2020
Regional Manager
Ecom Ghana Limited
10.2017 - 06.2021
Program Officer
Sustainable Management Services (SMS) - Ecom Ghana Limited
05.2016 - 10.2017
Commercial Officer
Armajaro Ghana Limited
08.2014 - 05.2016
Research Assistant / National Service Person, Faculty of Forest Resources Technology
Kwame Nkrumah University of Science and Technology
08.2010 - 08.2011
Student Attaché (Assistant Field Supervisor)
Ministry of Food and Agriculture
05.2010 - 09.2010
Master of Environment and Sustainability - Environment And Sustainability
University of Saskatchewan
Bachelor of Science (BSc) - Natural Resources Management
Kwame Nkrumah University of Science And Technology (KNUST)
Certificate in Remote Sensing and GIS Training -
Kwame Nkrumah University of Science And Technology, University of Guelph, Agency-CIDA
Diploma - Natural Resources Management
Kwame Nkrumah University of Science And Technology
Senior secondary Certificate (SSCE) -
Anglican Senior High School
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