Isaac Cortes Hernandez
Redwood City
Summary
Adaptable software engineering professional with expertise in technical troubleshooting and cross-functional collaboration. Demonstrated success in corporate and high-tech environments, consistently delivering results through meticulous attention to detail and a commitment to quality. Proficient in back-end development, customer support, and production operations, with bilingual capabilities in English and Spanish. Strong work ethic and exceptional interpersonal skills enable effective contributions to dynamic, multicultural teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software Engineer Intern
LinkedIn
Sunnyvale
02.2024 - 07.2024
- Collaborated on the transition of a REST API microservice to gRPC.
- Enhanced application stability and reduced latency through the implementation of gRPC, leading to improved performance and user experience.
- Navigated complex system dependencies and user requirements to successfully migrate critical services to gRPC, ensuring seamless integration, and minimal downtime.
- Applied best practices in API design and microservices architecture during the transition to gRPC, fostering more robust and maintainable server-client interactions.
- Developed and integrated unit tests to ensure the reliability and correctness of the gRPC services, contributing to higher code quality, and easier maintenance.
Production Technician
Tesla
Fremont
12.2022 - 03.2023
- Assisted in the pioneering production of the 4680 battery cell using Tesla's proprietary equipment, directly contributing to the manufacturing of over one thousand electric vehicles per week.
- Upheld the highest safety and quality standards in battery cell production, achieving a record of zero accidents during my tenure.
- Conducted rigorous quality checks on battery cells, achieving a 90% yield rate and ensuring products consistently met Tesla’s stringent specifications.
Customer Service
Whole Foods Market
Redwood City
01.2018 - 01.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor, and addressing their inquiries or concerns.
- Ensured cleanliness and organization of the checkout area, including bagging items properly, and restocking supplies as needed.
- Managed high-volume checkout lanes during peak hours, while maintaining accuracy and speed.
Customer Service
Chavez Supermarket
San Mateo
01.2016 - 01.2018
- Utilized the point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing, or damaged merchandise.
- Mentored new cashiers by providing guidance on proper cash handling procedures, and exceptional customer service standards.
- Collaborated with other departments, such as receiving or merchandising teams, to ensure efficient operations.
Education
Application Development - Computer Science
Year Up
San Francisco, CA07.2024
Full-stack Development -
Berkeley Coding Bootcamp
Berkeley, CA12.2021
Skills
- Problem solving
- Collaboration
- Attention to detail
- Cash register operation
- Java and TypeScript
- Object-oriented programming
- Full-stack development
- Customer service and support
- Collaboration tools (Zoom, Slack)
- Project management (Jira)
- Version control (GitHub)
- Integrated development environments (IntelliJ)
- Assembly line experience
- Machine operation
Certification
- UC Berkeley Extension-Full-Stack Development, 12/31/21
- Pluralsight-Frontend Developer, 01/31/24
Languages
- Fluent in English
- Fluent in Spanish
Affiliations
- Photography
- Cycling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Software Engineer Intern
LinkedIn
02.2024 - 07.2024
Production Technician
Tesla
12.2022 - 03.2023
Customer Service
Whole Foods Market
01.2018 - 01.2019
Customer Service
Chavez Supermarket
01.2016 - 01.2018
Application Development - Computer Science
Year Up
Full-stack Development -
Berkeley Coding Bootcamp
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