Isaac Villegas
Monrovia
Summary
Dynamic multilingual professional with a strong foundation in technology and a proven ability to learn rapidly while executing tasks with precision. Exceptional troubleshooting skills and a robust work ethic drive positive outcomes and achieve set goals. Extensive experience in optimizing on-site operations, complemented by outstanding customer support expertise. Collaborative team player dedicated to delivering results and adept at adapting to evolving project demands.
Overview
7
7
years of professional experience
Work History
Field Engineer
Riverstreamz
09.2024
- ‘Break-Fix’ support, providing reactive, on-demand IT technical support, and fixing problems as they arise.
- Performed Vote Center deployments for routers and iPads to different Voting Locations throughout Los Angeles County.
- Set up of routers, WiFi, and systems at Voting Centers.
- Managed and supported client inquiries with empathy and solution-focused service.
- Diagnosing and troubleshooting concerns.
Trainer
Temco Logistics
09.2025 - Current
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Provided coaching and mentoring to employees.
- Assessed training needs and implemented programs to improve team skills and efficiency.
- Evaluated training effectiveness through feedback surveys and performance metrics.
- Collaborated with management to align training objectives with organizational goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Master Technician
Temco Logisitics
03.2023 - Current
- Install machinery and technologies with proficiency in improving systems performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Increasing customer experience and satisfaction through providing timely and effective solutions.
- Support business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
Master Technician
R.C. Willey
01.2019 - 01.2023
- Delivered high quality customer service by efficiently diagnosing problems, identifying and developing solutions to achieve positive outcomes and clearly explaining resolutions to clients.
- Collaborated with service providers to ensure accurate estimates and timely communication with customers.
- Stayed current on industry trends through continued education, research, and trainings, applying new knowledge to daily tasks.
Education
Bachelor of Science - Business Administration
Western Governors University
01-2027
Honors Diploma - undefined
Green Valley High School
Henderson, NV01.2012
Skills
- Clear and concise communicator
- Dynamic issue resolution
- Skilled in diagnostic analysis
- Process optimization focus
- New hire training
- Strategic organization
- Confident speaking ability
- Analytical problem resolution
- Facilitating group instruction
- Adapting to diverse learning styles
- Student relationship development
- Meticulous attention to detail
- Logical evaluation
- Articulate expression
- Employee compliance education
LANGUAGES
English: Native Level Proficiency, Fluent
Spanish: Native Level Proficiency, Fluent
Timeline
Trainer
Temco Logistics
09.2025 - Current
Field Engineer
Riverstreamz
09.2024
Master Technician
Temco Logisitics
03.2023 - Current
Master Technician
R.C. Willey
01.2019 - 01.2023
Honors Diploma - undefined
Green Valley High School
Bachelor of Science - Business Administration
Western Governors University