ISAAC SANDLER
Richmond Hill,Canada
Summary
Accomplished Account Manager with a strong history of driving revenue growth through strategic sales and building lasting client relationships. Experienced in B2B sales and creative problem-solving, with a track record of significantly reducing customer cancellations. Fluent in English and Russian, utilizing language skills to broaden market reach and enhance customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Sure Print and Design
11.2018 - Current
- Communicated with an average of 300 clients daily, driving annual revenue growth of $400,000 to $500,000 through effective relationship management.
- Nurtured long-term client relationships, ensuring sustained growth and repeat business.
- Provided detailed quotes that outlined costs and printing options, empowering informed client decisions.
- Guided clients in material selection to achieve desired outcomes within budget constraints.
- Resolved customer complaints empathetically, enhancing client loyalty and retention.
- Collaborated with graphic designers to optimize print designs, improving product quality and satisfaction.
- Managed international shipping and printing in China and South Korea, ensuring smooth delivery through customs.
Sales and Marketing
Blue Dane
05.2017 - 05.2019
- Implemented a new retention procedure that reduced cancellations by 70%.
- Collected customer feedback and adjusted processes to improve satisfaction.
- Tracked customer interactions in ZOHO and Salesforce to document solutions.
- Coordinated with vendors on back orders and special inventory requests.
- Assisted customers with appointments, shipping, and special order pickups.
- Increased sales by effectively promoting dog and cat treats and upselling.
Business Development Manager
Polar Promotions & Sportswear
05.2017 - 10.2018
- Built relationships with key decision-makers to enhance growth and retention.
- Identified and pursued new business opportunities to increase revenue and profit.
- Generated new business through networking at trade shows and private events.
- Utilized strategic negotiation skills to secure 60 new accounts monthly.
- Prospected 500 new companies weekly through cold calls, site visits, and referrals.
Education
Bachelor of Arts - Marketing Management
University of Guelph
Guelph, Canada05.2017
Associate of Arts - Marketing
Humber College
Toronto, ON05.2013
Skills
SALES SKILLS
- B2B and B2C Sales
- Inside Sales
- Outside Sales
- Sales Strategy
- Sales Growth
- Lead Generation
- Account Management
- Customer Retention
- Negotiation
- Sales Forecasting
- Closing Techniques
- Relationship Building
- Sales Analytics
- Cross-Selling
- Upselling
- Cold Calling
- Prospecting
- Sales Presentations
- Customer Needs Assessment
MARKETING SKILLS
- Market Research
- Digital Marketing
- Social Media Marketing
- Content Creation
- Brand Development
- SEO/SEM
- Email Marketing
- Campaign Management
- Advertising Strategy
- Public Relations
- Promotional Strategies
- Consumer Behavior Analysis
Certification
- Social Media Marketing Certification
- Jordan Belfort Sales Training Program Certification
- WHIMS Training
- Management and Customer Experience Training
- Account Management & Maintenance (AMM) certified
- Microsoft Certified Application Specialist (MCAS)
- Tai Lopez Social Media Marketing Agency Certification
- Conflict Resolution Training
- Shipping and logistics Training
Timeline
Account Manager
Sure Print and Design
11.2018 - Current
Sales and Marketing
Blue Dane
05.2017 - 05.2019
Business Development Manager
Polar Promotions & Sportswear
05.2017 - 10.2018
Bachelor of Arts - Marketing Management
University of Guelph
Associate of Arts - Marketing
Humber College
- Social Media Marketing Certification
- Jordan Belfort Sales Training Program Certification
- WHIMS Training
- Management and Customer Experience Training
- Account Management & Maintenance (AMM) certified
- Microsoft Certified Application Specialist (MCAS)
- Tai Lopez Social Media Marketing Agency Certification
- Conflict Resolution Training
- Shipping and logistics Training
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