Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Isaac Salinas

San Diego

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.

Overview

2
2
years of professional experience

Work History

Host

Filippies Pizza Grotto
07.2022 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Busser

Filippies Pizza Grotto
05.2022 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

FOH Team Member

Chic-Fil-A
07.2021 - 12.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.

Education

Bartending

National Bartending Academy
5138 Waring Road

Diploma - English

Chula Vista Senior High School
Chula Vista, CA
06.2021

Skills

  • Reservations Management
  • Team Collaboration
  • Telephone Reception
  • Server Support
  • Guest Relations
  • Customer Service
  • Dining Room Management
  • POS Software
  • Reservation Coordination
  • Seating Arrangements
  • Guest Engagement
  • Dining Area Maintenance
  • Guest Complaint Resolution
  • Complaint Handling
  • Interactive Communication Skills
  • Guest Seating
  • Bar Terminology
  • Hospitality Service Expertise
  • Beverage Preparation
  • Payment Processing
  • Menu Memorization
  • Front-Of-House Display Creation
  • Cleaning and Sanitation
  • Restroom Servicing
  • Food Station Setup
  • Safe Food Handling
  • Ordering Procedures
  • Table Bussing
  • Table Setting Knowledge
  • High-Volume Dining
  • Performance Improvement

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Timeline

Host

Filippies Pizza Grotto
07.2022 - Current

Busser

Filippies Pizza Grotto
05.2022 - Current

FOH Team Member

Chic-Fil-A
07.2021 - 12.2022

Bartending

National Bartending Academy

Diploma - English

Chula Vista Senior High School

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Isaac Salinas