Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Poulton

Calgary,AB

Summary

Dedicated and personable Front Office Manager with a strong background in providing exceptional customer service in a medical setting. Skilled in appointment scheduling, client communication, and administrative tasks. Committed to delivering outstanding patient care and optimizing clinic operations. Proven ability to collaborate with healthcare professionals to ensure a positive and seamless patient experience.

Overview

5
5
years of professional experience

Work History

Front Office Manager

Clinic. Sport and Health
04.2023 - Current
  • Assisted clients with scheduling appointments, ensuring smooth operations and timely service delivery
  • Developed and maintained standard operating procedures to streamline administrative tasks and enhance patient satisfaction within the wellness clinic
  • Oversaw insurance coordination and management for the clinic, maintaining precise claim processing, efficient reimbursement procedures, and accuracy with follow-up
  • Helped in coordinating and implementing marketing initiatives, such as social media campaigns and community outreach events.

Project

Self
05.2022 - Current
  • Developed and currently maintain a following of 79.5K in under a year
  • Created multiple original videos receiving over three million views each
  • Manage content across multiple platforms for widest audience reach
  • Developed in-depth understanding of digital and mobile marketing practices and media
  • Applied current editing and photography tools to enhance content.

Customer Experience Coordinator

NUMI Health
05.2021 - 06.2022
  • Provided primary customer support to over 300 internal and external customers daily
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Worked collaboratively with leadership teams and the Director of Remote Operations throughout the pandemic and helped respond to a 500% growth in business
  • Successfully achieved all department KPIs, and reported to the Customer Experience Team Lead
  • Established open and professional relationships with all department directors and team leads to achieve quick resolutions for various issues
  • Experienced and proficient use of Square, Stripe, Adobe Acrobat Pro, Microsoft Outlook and Microsoft Office.

Digital Media Intern

AGESEXLOCATION
09.2018 - 05.2021
  • Collaborated with web, multimedia and art design staff to create marketing assets, social media and web content
  • Worked collaboratively with the Marketing Department and provided advice on design improvements and changes to merchandise, as well as digital media platforms
  • Worked closely with the founder to ensure a seamless transition with a 50% increase in business
  • Conducted dozens of online marketing initiatives on social media websites and via email
  • Analyzed media engagement, and successfully achieved all KPIs
  • Performed data analysis on previous campaigns to optimize current campaign strategies.

Education

High School Diploma -

Carihi Secondary School
Campbell River, BC

Bachelor of Commerce - Marketing -

Athabasca University
Calgary, AB
06.2026

Skills

  • Complaint Resolution
  • Experience in a Start-up Environment
  • Documentation and Control
  • Social Media Engagement and Management
  • Online and Owned Channel Content
  • Team Leadership

Timeline

Front Office Manager

Clinic. Sport and Health
04.2023 - Current

Project

Self
05.2022 - Current

Customer Experience Coordinator

NUMI Health
05.2021 - 06.2022

Digital Media Intern

AGESEXLOCATION
09.2018 - 05.2021

High School Diploma -

Carihi Secondary School

Bachelor of Commerce - Marketing -

Athabasca University

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Isaac Poulton