Isaac Pinto
La Mirada
Summary
Dynamic and accomplished operations executive with an impressive 25-year career spanning the fitness, financial, and automotive sectors. Trailblazer in driving substantial, profitable growth, cultivating high-performing teams, and executing impactful business strategies. Mastery in P&L management, multi-unit operations, and elevating quality control standards. Seeking a challenging and rewarding executive-level position to leverage wealth of skills and experience for steering unparalleled success and robust expansion. Proven district manager with a track record of astutely managing company assets and nurturing talent for future growth. Renowned as a strategic visionary capable of identifying numerous avenues for improvement, operational efficiency enhancements, and untapped growth potential.
Overview
25
25
years of professional experience
Work History
District Manager
RAW Wheels And Tires
05.2019 - Current
- District Manager of the year 2023 and 2024 in Cross sales performance, generating over $200,000 in added revenue for same stores.
- Promoted 5 store managers and 4 assistant store managers, increasing store profitability year-over-year (YOY) from $202K in 2019 to $709K 2024 through the implementation of a 'Just Win Sales Culture.'
- Increased same store sales YOY by 37% through a focus on cross-sales add-ons and driving revenue, out preforming all company Districts
- Managed Ditricts online reputation by personally addressing customer complaints within the assigned market and leading the charge to achieve 4.5 star rating in both Google reviews and Yelp across District and all RAW stores
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team devoted to achieving monthly bonus incentives
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles and cross sales failures.
- Optimized in-store merchandising, brand presentation and inventory availability and focus based on sales
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Drove regional performance metrics, setting and monitoring achievement goals for each unit in market.
Operation General Manager Trainer
TMX FINANCE
01.2013 - 05.2019
- Trained and developed future regional leadership teams, collaborating with executive leadership on strategies to maximize team performance, achieve sales and service goals, and drive bottom-line revenue
- Maintained compliance with company policies and complex local, state, and federal regulations
- Created a 'Yes customer first' environment, resulting in a 15%-22% YOY increase in regional profit
- Advisor to executive team on industry best practices, pricing models, and local talent pools, positioning a new store to outperform established stores across the country by 10-50% within three months
- Established a 'student of your job' culture, combining incentives for performance-based teamwork with an emphasis on work/life balance, and led multiple locations through 100% pass rate for state-mandated compliance audits
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
- Decreased training time by designing effective new training programs and mentoring program fro new Store Managers
Regional Director/Managing Member
WORLD CALIFORNIA
01.2008 - 12.2013
- Developed and trained Store General Managers to focus on per person results through one on one daily sales training to achieve standard sales goals daily
- Through this process we were able to increase revenue from $62,000 avg per location per month to $102,000 per month per location
- Implemented a daily employee incentive program which cost the on average 1-1.5% of revenue but helped stores increase sales 5-10% higher sales per week and generate thousands per month in profit
- On average and at peak performance stores generated $45,000-$80,000 in profit after expenses
- Led stores to achieve better sales performance number using personal trainers to
- Visited sites periodically to view service levels and adherence to global service standards
- Monitored staff performance by actively engaging in and observing day-to-day activities
- Recruited talented individuals bringing sales skills to sales department
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget
Regional Sales Manager
WORK OUT WORLD New England
05.2000 - 01.2008
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals
- Finalized sales contracts with high-value customers
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Exceeded targets by building, directing and motivating high-performing sales team
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
Education
GED -
Boston English High
Boston, MA06.1993
Skills
- Administration and Reporting
- Performance Enhancement Coaching
- Organizational Analysis
- Budgetary Oversight
- Strategic Development
- Workforce Development
- Service Excellence
- Customer-Centric Sales Approach
- Loss Prevention Techniques
- Strategic Vision
- Sales Orientation
- Retail Inventory Management
- Sales strategy
- Operational analysis
- Cross-selling techniques
Accomplishments
- Achieved $200,000 in revenue growth by completing cross-sales coaching with accuracy and efficiency.
- Documented and resolved inventory lapses which led to 1-1.5% shrink reduction on warrantee claims.
- Supervised team of 36 staff members.
- Used Microsoft Excel to develop sales, customer growth tracking metrics spreadsheets for store development
Cross Sales District Manager of the Year
Year after year watching Store Managers struggle to achieve basic cross sales metrics, I implemented a system to bundle all aspects of the sales together to achieve maximum growth in revenue per store. This process through PDM (positive daily monitoring) allow me to coach stores on an individual process, why simultaneously using the best performers to pull other teams to a high standard ultimatly leading to higher District success.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
District Manager
RAW Wheels And Tires
05.2019 - Current
Operation General Manager Trainer
TMX FINANCE
01.2013 - 05.2019
Regional Director/Managing Member
WORLD CALIFORNIA
01.2008 - 12.2013
Regional Sales Manager
WORK OUT WORLD New England
05.2000 - 01.2008
GED -
Boston English High
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