Isaac Paul
Toronto,ON
Summary
Dynamic leader with a proven track record at J’s Performance Automotive, adept in team leadership and problem-solving. Excelled in enhancing customer satisfaction and exceeding sales targets, demonstrating exceptional multitasking and organizational skills. Successfully managed and uplifted service teams, significantly improving operational efficiency and customer service quality.
Overview
7
7
years of professional experience
Work History
Service Manager
J’s Performance Automotive
09.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
Assistant Service Manager
Canadian Tire
09.2019 - 08.2020
- Met with customers to discuss service needs and offer available solutions.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
Service Advisor
East Court Ford Lincoln
10.2017 - 06.2018
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Bachelor Of Arts In Individualized Studies - Law And Society
York University
Toronto, ONSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Languages
English
Tamil
Volunteering
- Toronto Police - Youth In Policing Initiative
- Jays Care Foundation
Timeline
Service Manager
J’s Performance Automotive
09.2020 - Current
Assistant Service Manager
Canadian Tire
09.2019 - 08.2020
Service Advisor
East Court Ford Lincoln
10.2017 - 06.2018
Bachelor Of Arts In Individualized Studies - Law And Society
York University