Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Track record of maintaining high standards and fostering teamwork for optimal results.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Drop In Action Sports Complex
Boca Raton, FL
04.2013 - 08.2015
Ensured maintenance of a safe and clean environment for all riders.
Managed customer check-in operations to uphold safety standards and maintain accurate waiver documentation.
Conducted regular inspections and repairs on ramps and equipment to uphold safety standards in the skatepark.
Executed opening and closing protocols as key holder, safeguarding facility integrity and compliance.
Conducted personalized skateboarding lessons to enhance individual skills and confidence.
Host
Bazille at Nordstrom
08.2015 - 02.2016
Greeted and seated guests, ensuring optimal dining experience.
Managed reservation system to streamline seating efficiency.
Coordinated with kitchen staff to communicate guest needs promptly.
Assisted in training new hosts on operational procedures and customer service standards.
Line Cook
California Chicken Cafe
Chatsworth, CA
02.2016 - 12.2020
Prepared and cooked menu items according to established recipes and standards.
Operated kitchen equipment such as grills, and ovens efficiently.
Maintained cleanliness and organization of kitchen workspace to meet health regulations.
Collaborated with team members to ensure timely food service during peak hours.
Bud Tender/Cultivation/Delivery Driver
Smartweed
Hollywood, CA
10.2020 - 10.2023
Managed packaging and delivery of orders via Treez POS system, ensuring accuracy and timeliness in fulfillment.
Oversaw driver operations and optimized route management.
Educated customers on product features and provided tailored recommendations.
Conducted end-of-shift cash register counts to ensure financial accuracy.
Assisted in cultivation facility by performing plant care tasks including feedings, deleafing, transfers, and cutdowns. Supported cloning processes and maintained cleanliness by deep cleaning each room after cutdowns.
Floor Manager/ Bud Tender
Exotix
Hollywood, CA
10.2023 - 01.2026
Supervised daily operations to ensure high-quality customer service and efficient workflow.
Managed inventory levels, optimizing stock replenishment processes to reduce waste.
Trained and mentored staff on operational procedures and customer engagement strategies.
Implemented process improvements, enhancing team productivity and service delivery.
Analyzed sales trends to inform product placement and promotional strategies in-store.
Resolved customer inquiries and complaints promptly, maintaining satisfaction and loyalty.
Managed store inventory and stock levels to maintain availability of products.
Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.