Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Isaac Mussell

Hamilton,Ontario

Summary

Goal-oriented coordinator with distinguished experience in non profit and hosptiality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

7
7
years of professional experience

Work History

Logistics Coordinator

Health Partners International Of Canada
01.2022 - Current
  • Updated and maintained databases to track shipments and inventory.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Streamlined logistics processes by implementing efficient sales coordination strategies, resulting in improved customer satisfaction.
  • Developed strong relationships with carriers and vendors, ensuring timely deliveries and cost-effective solutions for customers.
  • Built and established relationships with staff and vendors.
  • Generated documentation and information required for customer shipments.
  • Generated monthly reports to track sales, purchases, inventory accuracy and warehouse space
  • Coordinated pick, packing and shipping of 20 ft and 40ft containers of medicine

Sales Associate

Golf Town
06.2021 - 01.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed online orders by picking, packing and shipping
  • Assisted in warehouse organizing
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Golf Shop Attendant

Duntroon Highlands
02.2020 - 01.2021
  • Used in-store system to locate inventory and place special orders for customers.
  • Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Ensured accurate record-keeping by diligently updating customer contact information for mailing lists or loyalty programs.
  • Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
  • Administered point of sales applications and trained new team members in customer service and operations details.
  • Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
  • Assisted in updating golf shop software systems, ensuring accurate inventory counts and seamless integration of new technology into daily operations.
  • Enhanced customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Increased sales revenue by effectively recommending golf equipment and accessories to customers based on their needs.


Front Desk Agent

Living Water Resort
04.2017 - 09.2019
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Education

Logistics And Supply Chain Management

CITT Certification
Burlington, Ontario
01.2023

Bachelor of Arts - International Development

Tyndale University College
Toronto, Canada
06.2019

Skills

  • Inventory management procedures
  • Customer service skills
  • Document Preparation
  • Shipment Tracking
  • Data Entry
  • Teamwork and Collaboration
  • Policy and Procedure Adherence
  • Friendly and Helpful
  • Adaptable and Flexible
  • Inventory Control
  • Customer Needs Assessment
  • Product Sales
  • Business Development
  • Client Account Management

Volunteer Experience

  • Richmond Hill Chinese Community Church, Richmond Hill, Canada, MCF Missions Team Member, 06/2016 - 07/2016, Co-leading a medical team, Part of a leadership training program, Interviewing patients to diagnose their main problem before they go into see the doctor, Running debrief sessions at the end of each day
  • YWAM Maui, Maui, Hawaii/Guangzhou, China, 09/2015 - 03/2016, Sharing the gospel with the people of China, Volunteering with the boys and girls club in Maui, Hawaii, Volunteering at local church’s
  • Richmond Hill Chinese Community Church, Richmond Hill, Canada, MCF Missions Team Member, 06/2014 - 07/2014, Working on Medical Team handing out prescriptions, glasses and handing out food to people waiting at clinics

Timeline

Logistics Coordinator

Health Partners International Of Canada
01.2022 - Current

Sales Associate

Golf Town
06.2021 - 01.2022

Golf Shop Attendant

Duntroon Highlands
02.2020 - 01.2021

Front Desk Agent

Living Water Resort
04.2017 - 09.2019

Logistics And Supply Chain Management

CITT Certification

Bachelor of Arts - International Development

Tyndale University College

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