Lois Amoah
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
6
6
years of professional experience
Work History
Cashier
MVR CASH AND CARRY
Toronto, Ontario
04.2024 - Current
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash register and balanced drawers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Handled returns and exchanges in accordance with store policies.
- Stocked merchandise on shelves to ensure organized displays and availability.
- Ensured cleanliness of checkout area and maintained store standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
Sales Representative
Melcom Ghana
03.2020 - 05.2025
- Engaged customers to understand their needs and recommend appropriate products.
- Maintained product knowledge to effectively address customer inquiries and concerns.
- Collaborated with team members to ensure a seamless shopping experience for customers.
- Recruited, hired and trained new hires to optimize profitability.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with other departments to ensure timely delivery of orders.
Skills
- Cash handling
- Point of sale operation
- Inventory management
- Product knowledge
- Sales strategy
- Team collaboration
- Attention to detail
- Time management
- Training new employees
- Customer service
- Cash management
- Complaint resolution
- Online orders preparation
- Gift card handling
- Order verification
- Receipt handling
- Credit and cash transactions
- Cash handling expertise
- Training and onboarding
- Money handling
Timeline
Cashier
MVR CASH AND CARRY
04.2024 - Current
Sales Representative
Melcom Ghana
03.2020 - 05.2025