Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Marrs

Isaac Marrs

Red Bluff

Summary

Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.

I believe the skills I developed from past work experiences would make me a great candidate for a position with the Red Bluff Police department.

Overview

8
8
years of professional experience

Work History

Assistant Branch Manager

Tri Counties Bank
07.2024 - Current
  • Assisted in daily branch operations, ensuring compliance with policies and procedures.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Supported team members in achieving branch goals through effective communication and collaboration.
  • Maintained accurate records of transactions and customer interactions using branch management software.
  • Implemented process improvements for handling customer requests, increasing satisfaction rates.
  • Participated in community outreach initiatives to promote branch services and build local relationships.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Trained and developed new team members in alignment with branch service standards and objectives.

Canvass Branch Manager

DeBella
01.2021 - 07.2024
  • Managed daily branch operations to ensure efficient service delivery and customer satisfaction.
  • Trained and developed staff to improve performance and enhance team productivity.
  • Implemented operational procedures that streamlined workflow and reduced service times.
  • Analyzed branch performance metrics to identify areas for improvement and drive strategic initiatives.
  • Fostered positive relationships with customers, addressing concerns promptly to enhance loyalty.
  • Developed training materials that improved onboarding processes for new employees.
  • Maintained friendly and professional customer interactions.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Lead Quality Inspector

Professional Assurance and Testing
01.2018 - 01.2021
  • Oversaw quality inspection processes, ensuring compliance with asphalt industry standards and regulations.
  • Trained and mentored junior inspectors on quality assurance protocols and inspection techniques.
  • Collaborated with production teams to identify areas for process improvement and defect reduction.
  • Developed and implemented inspection criteria, enhancing accuracy in product evaluations.
  • Assisted engineering teams with failure analysis investigations, providing insights into potential causes of observed defects or failures.

Education

No Degree - Psychology

Shasta College
Redding, CA
08-2019

High School Diploma -

Red Bluff High School
Red Bluff, CA
08-2019

Skills

  • Physical fitness
  • Note Taking
  • Community engagement
  • Planning and coordination
  • Report writing
  • Integrity and honesty
  • Cold Calling
  • Business development
  • Team development
  • Operational efficiency
  • Staff education and training
  • Risk mitigation
  • Resource management
  • Sales management

Timeline

Assistant Branch Manager

Tri Counties Bank
07.2024 - Current

Canvass Branch Manager

DeBella
01.2021 - 07.2024

Lead Quality Inspector

Professional Assurance and Testing
01.2018 - 01.2021

No Degree - Psychology

Shasta College

High School Diploma -

Red Bluff High School

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Isaac Marrs