Isaac Lengacher
Kelowna,BC
Summary
Highly motivated graduate with a robust foundation in Computer Information Systems and extensive customer service experience. Looking to penetrate the IT sector with a vested interest in helping others with technology. Driven to learn and eager to leverage my technical skills and enthusiasm to make an impact.
Overview
10
10
years of professional experience
Work History
Automotive Parts Specialist
Kelowna Mazda
08.2017 - Current
- Manages warranty claims processing, ensuring timely resolution for both customers and vendors.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
- Provides expert technical advice to customers and service technicians, contributing to service department efficiency
- Maintains impeccable inventory records for sales and orders using PBS dealer management system, enabling data-driven decision-making.
Shipping and Receiving Clerk
Lordco Auto Parts
09.2014 - 08.2017
- Strategically optimized delivery routes for a team of 10+ drivers, dynamically adjusting to real-time delivery requests to enhance efficiency and customer satisfaction.
- Accurately picked, and prepared customer orders for shipping in a timely manner.
- Prepared accurate shipping documents and ensured compliance with shipping regulations.
- Maintained a clean, well organized environment.
Education
Bachelor of Computer Information Systems - Software Engineering / Database Administration
Okanagan College
Kelowna, BC04-2024
Skills
- Customer Service
- Team Collaboration
- Technical Troubleshooting
- Software Installation
- Technical Documentation
- Project Coordination
- Database Management
- Software Engineering
Timeline
Automotive Parts Specialist
Kelowna Mazda
08.2017 - Current
Shipping and Receiving Clerk
Lordco Auto Parts
09.2014 - 08.2017
Bachelor of Computer Information Systems - Software Engineering / Database Administration
Okanagan College
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