Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Isaac Lathrum

Menifee,CA

Summary

Dynamic professional with a proven track record at Bob and Gary's Farm Fresh Berries, excelling in delivery planning and customer satisfaction. Recognized for strong communication skills and effective team leadership, I adeptly navigated logistical challenges while enhancing operational efficiency and maintaining high safety standards. Committed to excellence in every aspect of service.

Overview

7
7
years of professional experience

Work History

Lead Driver

Bob and Gary's Farm Fresh Berries
10.2024 - Current
  • Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
  • Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
  • Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
    • Deliveriver all orders place with commercial accounts Pickpick up berries from farm and deliver back to cooler Deliveriver berries to stores, berry stands and other customers Maintaintain excel spreadsheets for all business expenses and customer payments

Special Response Officer

Rio Hotel and Casino
12.2023 - 10.2024
  • Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
  • Conducted regular equipment inspections to ensure optimal functionality during critical situations.
  • Assisted in the development of effective security protocols for improved response times and incident management.
  • Contributed to team success through active participation in meetings, sharing ideas for process improvements, and supporting colleagues as needed.
  • Respond to high priority calls when dispatched
  • Maintain proficiency in the use of protective equipment and weapons
  • Safeguard as well as maintain sensitive and confidential information
  • Render first aid to injured persons and report injuries
  • Summon emergency responders and initiate evacuation procedures
  • Assist in emergency situations by securing the scene and advising personnel of threats
  • proactively identify and respond to emergency situations including acts of violence, crisis, weapons incidents and natural disasters

Travel Account Manager

Allied Universal Security Services
03.2023 - 12.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Travel to select states within account when coverage is needed for specific site.
  • Ensure security officers are providing an exceptional level of service.
  • Coordinate schedules accordingly within officers availability and business needs
  • Provide monthly expense reports
  • Provide weekly reports of all officer scans
  • Overview and approve all incident reports

Security Officer

Fremont Street Experience
05.2021 - 03.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Enforce local city ordinance
  • Assist local law enforcement with calls for service
  • Observe and report safety hazards
  • Perform crowd control and traffic control for major events
  • Deter criminal activity

Assistant Manager

Fantastic Wheels and Tires
03.2019 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assist customers with all needs of tire changes, tire plugs, oil changes and all other vehicle needs and repairs
  • Provide an extraordinary level of customer service
  • Manage commerical accounts with auto body shops for wheel repairs
  • File monthly expense reports, submit payroll Via ADP and manage other budget concerns and business finances

Education

High School Diploma -

Paloma Valley High School
Menifee, CA
08.2019

Skills

  • Delivery planning
  • Adaptable Decision-making
  • Strong communication skills
  • Professionalism and punctuality
  • Efficient multitasking
  • Logbook management
  • Vehicle maintenance knowledge
  • Team leadership qualities
  • Defensive driving
  • Critical thinking aptitude
  • Load securing proficiency
  • Accident prevention strategies

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 2 staff members.

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Lead Driver

Bob and Gary's Farm Fresh Berries
10.2024 - Current

Special Response Officer

Rio Hotel and Casino
12.2023 - 10.2024

Travel Account Manager

Allied Universal Security Services
03.2023 - 12.2023

Security Officer

Fremont Street Experience
05.2021 - 03.2023

Assistant Manager

Fantastic Wheels and Tires
03.2019 - 05.2021

High School Diploma -

Paloma Valley High School

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Isaac Lathrum