Isaac Kibby
McKinleyville
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged multitasking and critical thinking at Blue Lake Casino Hotel to optimize surveillance and banking operations. Skilled in team collaboration and effective communication, I consistently improved service levels and compliance, contributing to significant risk management advancements.
Overview
7
7
years of professional experience
Work History
Surveillance Operator
Blue Lake Casino Hotel
05.2022 - Current
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
Main Banker
Blue Lake Casino Hotel
08.2019 - 05.2022
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
Assistant Deli Manager
Safeway
08.2017 - 07.2019
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
Education
High School Diploma -
McKinleyville High School
McKinleyville, CA06.2014
Skills
- Quick learner
- Patience and concentration
- Effective customer communication
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Active listening
- Adaptability and flexibility
- Effective communication
- Task prioritization
- Professionalism
Accomplishments
E.O.M. -Blue Lake Casino & Hotel- 01/01/2022
Timeline
Surveillance Operator
Blue Lake Casino Hotel
05.2022 - Current
Main Banker
Blue Lake Casino Hotel
08.2019 - 05.2022
Assistant Deli Manager
Safeway
08.2017 - 07.2019
High School Diploma -
McKinleyville High School
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