Isaac Kibby
McKinleyville
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged multitasking and critical thinking at Blue Lake Casino Hotel to optimize surveillance and banking operations. Skilled in team collaboration and effective communication, I consistently improved service levels and compliance, contributing to significant risk management advancements.
Overview
7
7
years of professional experience
Work History
Surveillance Operator
Blue Lake Casino Hotel
Blue Lake, CA
05.2022 - Current
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
Main Banker
Blue Lake Casino Hotel
Blue Lake, CA
08.2019 - 05.2022
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
Assistant Deli Manager
Safeway
Fort Collins, CO
08.2017 - 07.2019
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
Education
High School Diploma -
McKinleyville High School
McKinleyville, CA06.2014
Skills
- Quick learner
- Patience and concentration
- Effective customer communication
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Active listening
- Adaptability and flexibility
- Effective communication
- Task prioritization
- Professionalism
Accomplishments
E.O.M. -Blue Lake Casino & Hotel- 01/01/2022
Timeline
Surveillance Operator
Blue Lake Casino Hotel
05.2022 - Current
Main Banker
Blue Lake Casino Hotel
08.2019 - 05.2022
Assistant Deli Manager
Safeway
08.2017 - 07.2019
High School Diploma -
McKinleyville High School