Isaac Kamanzi
Ottawa
Summary
Energetic, hard working worker. Goal is to work while giving back to my community and gaining experience. Client-focused Business Manager offering diverse experience in customer service, retail, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address challenges.
Overview
5
5
years of professional experience
Work History
Business Manager
Student Works Painting
05.2023 - 09.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Call Center Representative
PC Financial
02.2023 - 05.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Delivery Driver
RRT
10.2022 - 02.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Supervisor
Pedal Heads
05.2022 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Helped teach children of different age how to bike.
- watched and gave care to children every day.
Cashier
McDonald’s
04.2021 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Tidy and kept the work area well maintain.
- worked in the kitchen area to prep and produce customer orders.
- stock handling and delivery unloading.
Worker
Metro
01.2021 - 03.2021
- I am experienced in working with younger children.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Kitchen Helper
Marcie’s cafe
07.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Followed supervisor instructions to complete tasks on time.
Sales Representative, Cashier
Thirteen: A social enterprise
09.2018 - 06.2019
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Built relationships with customers to encourage repeat business.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Volunteer
Queen Elizabeth Public School
06.2018 - 09.2018
- Did volunteer work at Queen Elizabeth elementary school.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Helped teachers teach students and the student with the school work.
Education
Bachelor of Science - Psychology
University of Ottawa
Ottawa, ON04.2027
High School Diploma -
Immaculata High School
Ottawa, ON06.2022
Skills
- Customer Service
- Cash Handling
- Caregiving
- Food Service
- Packaging
- Delivery
- Communication
- Employee Management
- Strategic Planning
- Customer Relationship Management
Additional Information
- Experienced in working with younger children.
- Experienced in setting up electronic instruments and other instruments at church.
- Did volunteer work at Queen Elizabeth elementary school.
- Experienced in communication and caregiving because of that opportunity.
- Worked with Thirteen: A social enterprise.
- Experienced in accounting, sales and food service because of the opportunity to work with Thirteen: A social enterprise.
- Worked at Marcie’s cafe.
- Experience in cleaning kitchens and eating areas.
- Worked with McDonald’s.
- Experienced in food preparing, communication and became more diverse.
- At McDonald’s I learned how to work under pressure and to work fast and still do what is required.
- Experienced in work in storage and related areas.
- Pedal heads.
- Experience in supervision and taking care of others for a long period of time.
- Teaching
- Call center.
- Experienced in communication and assistance.
Goals
- To work in a company that is local and gives back.
- To gain experience that will come in handy in my future.
- To meet new people and jump at the opportunities that are given to me.
- To help others and myself become the best versions of ourselves.
- To experience opportunities with diverse groups and learn new skills.
Awards
Worker Health and Safety Awareness in 4 Steps Certificate. Completing Thirteen: A Social Enterprise Certificate.
References
Manager love karl, Students work painting (613)700-1577
Manager Tristan, pedal heads (438)495-6794
Manager Meghan, Thirteen A Social Enterprise, (613) 864-8225
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual
kinyarwanda
Native or Bilingual
Timeline
Business Manager
Student Works Painting
05.2023 - 09.2023
Call Center Representative
PC Financial
02.2023 - 05.2023
Delivery Driver
RRT
10.2022 - 02.2023
Supervisor
Pedal Heads
05.2022 - 08.2022
Cashier
McDonald’s
04.2021 - 09.2021
Worker
Metro
01.2021 - 03.2021
Kitchen Helper
Marcie’s cafe
07.2019 - 09.2019
Sales Representative, Cashier
Thirteen: A social enterprise
09.2018 - 06.2019
Volunteer
Queen Elizabeth Public School
06.2018 - 09.2018
Bachelor of Science - Psychology
University of Ottawa
High School Diploma -
Immaculata High School
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