Isaac Irabor
North Bay,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Atthmei Nigeria Limited
03.2022 - 03.2024
- Maintained relationships with relevant partners and customers, ensuring excellent customer service and meeting client needs.
- Assisted the sales manager in project tracking and preparation of offers, contributing to sales efforts.
- Created customer-specific product presentations, enhancing customer engagement and satisfaction.
- Assisted in outbound and inbound marketing activities, contributing to brand visibility and market reach.
- Coordinated office activities and operations, ensuring smooth workflow and efficiency.
- Managed agendas, travel arrangements, and appointments for upper management, ensuring timely and efficient scheduling.
- Maintained contact lists and handled general support for visitors, acting as a point of contact for internal and external clients.
- Liaised with executive and senior administrative assistants to handle requests and queries from senior managers.
Virtual Assistant
QLine Pharmacy
01.2020 - 02.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Managed CRM input, exports and clean up.
Education
Post-Graduate Studies - Construction Project Management
Canadore College of Applied Arts And Technology
North Bay, ON12.2024
Bachelor of Engineering - Civil Engineering
University of Benin
Nigeria12.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relationship Management (CRM)
- Live chat support
Languages
English
Full Professional
Timeline
Customer Service Representative
Atthmei Nigeria Limited
03.2022 - 03.2024
Virtual Assistant
QLine Pharmacy
01.2020 - 02.2022
Post-Graduate Studies - Construction Project Management
Canadore College of Applied Arts And Technology
Bachelor of Engineering - Civil Engineering
University of Benin
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