ISAAC INALEGWU AGBA
Niagara Falls,Canada
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Reckitt Benckiser. Skilled in CRM and plan-o-gram implementation, I excel in creating attractive displays and streamlining operations for profitability. My adept verbal communication fosters effective team and vendor collaboration, driving sales and operational success.
Overview
4
4
years of professional experience
Work History
Merchandiser
Reckitt Benckiser
Kano State, Nigeria
05.2022 - 07.2024
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Communicated and coordinated planogram execution with store management.
- Collaborated with vendors to ensure timely delivery of merchandise.
- Maintained a clean and organized work environment at all times.
Computer Operator
Cyber Cloud Computer
Makurdi, Nigeria
01.2021 - 03.2022
- Provided technical and operational support for entire organization.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Created detailed reports on system usage, performance metrics and other related data points.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Trained staff on new technologies and software applications.
Cashier
Rejoice Shopping Mall
Makurdi, Nigeria
01.2020 - 11.2020
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
Masters of Data Analytics -
University of Niagara Falls
Niagara Falls, Canada07.2026
Bachelor of Agricultural Extension and Economic -
University of Agriculture Makurdi
Benue State, Nigeria09.2019
SSCE(NECO) -
Government Commercial Secondary School
Atlo, Benue State, Nigeria06.2008
Skills
- Customer relationship management (CRM)
- Store maintenance
- Customer Satisfaction
- Customer Loyalty
- Verbal communication
- Plan-o-gram implementation
- Reliable and punctual
Timeline
Merchandiser
Reckitt Benckiser
05.2022 - 07.2024
Computer Operator
Cyber Cloud Computer
01.2021 - 03.2022
Cashier
Rejoice Shopping Mall
01.2020 - 11.2020
Masters of Data Analytics -
University of Niagara Falls
Bachelor of Agricultural Extension and Economic -
University of Agriculture Makurdi
SSCE(NECO) -
Government Commercial Secondary School
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