Isaac Hernandez
Alhambra,CA
Summary
Highly focused and detail-oriented Data Systems Administrator with over 3 years of experience providing Tier 1 and 2 customer support, specializing in Windows operating systems. Expertise includes database administration, account management, and ticketing system resolution. Known for a keen eye for detail, exceptional multitasking abilities, and a flexible, organized approach to problem-solving. Committed to delivering timely and efficient IT solutions to ensure optimal end-user satisfaction and maximum uptime. Proficient in troubleshooting, diagnosing, and resolving technical issues, with a strong work ethic and excellent communication and planning skills.
Overview
3
3
years of professional experience
Work History
Data Systems Supervisor
United States Marine Corps
05.2022 - 06.2023
- Provided 24/7 customer support for a user base of over 3,000 individuals, ensuring customer satisfaction and prompt resolution of technical issues. Delivered assistance through both in-person and virtual methods, effectively addressing user concerns and facilitating problem resolution.
- Mentored and collaborated with junior systems administrators on complex support issues across a range of platforms, including Windows Server systems, mobile devices, computers, and printers. Ensured high levels of customer satisfaction while fostering team cohesion and promoting knowledge sharing.
- Utilized the Remedy ticketing system to submit and resolve over 400 end-user support issues, serving as the primary point of contact within the organization for troubleshooting and resolution.
Data Systems Administrator
United States Marine Corps
03.2020 - 05.2022
- Served as the Inventory Manager in a junior administrator role, overseeing the proper location, quantity, and condition of equipment, while maintaining accurate inventory records for assets valued at over $10 million.
- Served as the primary junior administrator responsible for handling customer support calls and delivering in-person Level 1 and 2 IT support for an organization of over 5,000 individuals.
- Performed regular software and hardware updates for end-user devices across the organization, ensuring system stability, security, and optimal performance.
Education
Identity With Windows Server
Communication Training Center
Camp Pendleton South, CA06-2021
Networking With Windows Servers.
Communications Training Center.
Camp Pendleton South, CA05-2020
Data Systems Administrators Course
Marine Corps Communication Electronics School
Twentynine Palms, CA03-2020
Languages
Spanish
Native or Bilingual
Timeline
Data Systems Supervisor
United States Marine Corps
05.2022 - 06.2023
Data Systems Administrator
United States Marine Corps
03.2020 - 05.2022
Identity With Windows Server
Communication Training Center
Networking With Windows Servers.
Communications Training Center.
Data Systems Administrators Course
Marine Corps Communication Electronics School
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