Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isaac Henry

Montreal,QC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Temporary Supervisor

QUALFON
07.2017 - 07.2018
  • Served six months as temporary supervisor
  • Ensuring that company metrics were being met through coaching and motivation of employees
  • Preparing monthly/weekly results and performance reports
  • Keeping management well informed about issues and problems
  • Answering questions from staff and providing guidance and feedback.

Customer Representative

TELEPERFORMANCE
10.2018 - 05.2021
  • Responsible for following up with customers providing relevant feedback relating to both products and services via email
  • Voice representative on nearshore market
  • Responsible for handling both inbound and outbound calls
  • Transferring calls to relevant departments.
  • Collected customer information and analyzed customer needs to recommend potential products or services
  • Managed timely and effective replacement of damaged or missing products

Customer Service Representative

Itel
08.2021 - 07.2022
  • Managed over 50 customer inquiries per day, courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Phoenix Academy
Guyana
01.2014

High School Diploma -

Lodge Secondary School
Guyana
01.2017

Chase Academy
Guyana
06.2020

Skills

  • Excel
  • Power Point
  • Active Listening
  • Microsoft Word
  • Phone Etiquette
  • Flexible and Adaptable
  • Interpersonal Communication
  • Teamwork and Collaboration

Certification

Michigan law school, Writing and Editing: Word Choice and Word Order, Coursera

Languages

English
Native or Bilingual
French
Elementary

Timeline

Customer Service Representative

Itel
08.2021 - 07.2022

Customer Representative

TELEPERFORMANCE
10.2018 - 05.2021

Temporary Supervisor

QUALFON
07.2017 - 07.2018

Phoenix Academy

High School Diploma -

Lodge Secondary School

Chase Academy

Similar Profiles

CREATE PROFILE
Isaac Henry