Isaac Delgado
Exeter
Summary
Results-driven leader with a strong history of improving customer satisfaction through effective team management and operational strategies. Proficient in CRM software and bilingual communication, enhancing client relationships and driving sales performance. Experienced in order processing, discrepancy resolution, and supervising large teams, with a focus on accountability and service excellence. Skilled in project management, process improvement, and financial analysis, consistently achieving cost reductions and operational efficiencies.
Overview
27
27
years of professional experience
Work History
Sales Executive
ProDocumentSolutions
Porterville
02.2023 - Current
- Developed strong client relationships through regular follow-ups and personalized communication.
- Analyzed market trends to identify new business opportunities and customer needs.
- Conducted product presentations and demonstrations to prospective clients and stakeholders.
- Maintained accurate records of sales activities using CRM software for tracking purposes.
- Used cold calling and networking to sell products and services.
- Cultivated relationships with existing customers to encourage repeat business.
SUPERVISING AGENT
American Income Life
05.2022 - Current
- Performed daily audits of calls to monitor customer service levels and provide guidance where needed
- Utilized data analytics to identify trends in customer service inquiries and developed plans for improvement
- Created reports which tracked agent performance metrics such as average handle time, call quality scores, absenteeism rates
- Trained and developed 2-3 new agents every 2 months
- Presented and outlined union member benefits to clients including additional products and services in the form of life insurance and accidental coverages.
STORE MANAGER (SALES AND RELATED)
Hot Topic, Inc.
02.2014 - 08.2016
- Ensure the store achieves all sales/comp plans
- Held fully accountable for store's successes as well as failures
- Plan and execute monthly meetings, weekly conference calls, and market succession plans
- Build the store schedule, with reflection to peak periods and allotted payroll hours
- Increased 30% during the time of service
- Maintain company housekeeping standards
- Executing floor sets and operational updates in a timely manner
- Reduce overall store shrink by over 6%
- Overseeing cash and inventory control, loss prevention, visual merchandising, scheduling, payroll, and the interviewing and hiring of new staff
- Maintaining controllable store expenses, including payroll and supplies
- Enable very low Employee Dis-Satisfaction, and keeping employee Turn-over to itbe lowest levels at location over two years.
ASSISTANT MANAGER
Go Wireless / Verizon Auth Dealer
10.2008 - 01.2014
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff of 3 - 6 team members and held accountability for daily inventory
- Interviewed and hired new team members
- Sold cell phones and accessories along with Verizon data plans.
AREA SALES MANAGER
Macy's
06.1999 - 07.2006
- Established strong relationships with customers by providing solutions that meet their needs while maintaining profitability goals
- Lead a team of sales professionals to achieve maximum sales profitability, and personal growth in line with associates individual commissions goals
- Managed the day-to-day operations of 3 - 5 area sales departments including budgeting, forecasting, staffing and training activities
- Met regularly with sales team to properly communicate goals and other important information
- Trained and mentored sales personnel to ensure high levels of customer service and sales performance.
Education
HIGH SCHOOL DIPLOMA -
Kaweah High School
Exeter, CA06.1996
Bachelor of Arts - Divinity
Summit Bible College
Bakersfield, CASkills
- Critical thinking
- Order fulfillment
- Customer service and support
- Client relationship management
- Bilingual communication
- Strong communication skills
- CRM software proficiency
- Customer satisfaction assurance
- Leadership effectiveness
- Team leadership
- Effective communication
- Problem-solving
Languages
Spanish
References
References available upon request
Personal Information
Title: Sales Executive
Timeline
Sales Executive
ProDocumentSolutions
02.2023 - Current
SUPERVISING AGENT
American Income Life
05.2022 - Current
STORE MANAGER (SALES AND RELATED)
Hot Topic, Inc.
02.2014 - 08.2016
ASSISTANT MANAGER
Go Wireless / Verizon Auth Dealer
10.2008 - 01.2014
AREA SALES MANAGER
Macy's
06.1999 - 07.2006
HIGH SCHOOL DIPLOMA -
Kaweah High School
Bachelor of Arts - Divinity
Summit Bible College