Isaac Centeno
Waxahachie,TX
Summary
Dynamic sales professional focused on delivering exceptional customer service and achieving sales goals. Proven ability to resolve customer inquiries efficiently while collaborating with cross-functional teams, contributing to a significant increase in customer satisfaction and sales performance.
Overview
11
11
years of professional experience
Work History
sale support
Ferguson Fire and Fabrication
Mansfield, Texas
08.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Assistant Manager
Zaxbys Resturant
Mansfield, Texas
03.2026 - 05.2026
- Supervised daily operations and maintained efficient workflow in fast-paced environment.
- Trained and mentored team members to enhance service quality and productivity.
- Assisted in inventory management, ensuring adequate stock levels for restaurant needs.
- Resolved customer complaints promptly to ensure a positive dining experience.
- Conducted training sessions on food safety and sanitation standards for staff compliance.
- Ensured adherence to company policies and procedures across all restaurant operations.
Warehouse Associate
Ferguson Fire and Fabrication
Mansfield, TX
06.2025 - 08.2025
- Loaded and unloaded delivery trucks efficiently and safely.
- Operated forklifts to move materials within the warehouse.
- Utilized pallet jacks to efficiently move inventory and maintain organized workspaces.
- Collaborated with team members to meet order fulfillment deadlines and enhance workflow.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Trained new employees on safety protocols and procedures to promote a safe work environment.
- Communicated effectively with team members on matters related to work assignments.
- Utilized pallet jacks to efficiently move inventory and maintain organized workspaces. to move items to and from warehouse locations.
- Maintained organized shelves, workstations, and pallet areas to support safety and efficiency.
Counter Sales Representative
Ferguson Enterprises LLC
03.2023 - 06.2025
- Welcomed customers and offered immediate assistance in line with business policies.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to provide information and promote products, enhancing customer engagement.
- Finalized sales by completing payments and required paperwork.
- Processed transactions accurately, ensuring correct pricing and inventory updates.
- Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.
- Restocked, rotated and visually merchandised products for maximum sales.
Warehouse Associate
Ferguson
03.2022 - 03.2023
- Picked and staged products for timely order fulfillment
- Loaded and unloaded delivery trucks efficiently and safely.
- Operated forklifts to move materials within the warehouse.
- Use RF scanner to ensure product is correct
- Maintained accurate inventory records using warehouse management systems.
- Utilized HighJump Software to streamline order processing
- Resolved customer concerns to improve satisfaction levels
General Manager
Avina produce
Oxnard, California
02.2018 - 03.2022
- Oversaw daily operations to ensure efficient workflow and productivity.
- Coordinated logistics and supply chain activities for timely product delivery.
- Managed inventory levels to meet customer demand and reduce waste.
- Evaluated vendor performance to maintain high-quality standards in procurement.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
FREIGHT DRIVER
AVINA PRODUCE
Oxnard, California
02.2018 - 03.2022
- Operated delivery trucks for timely transportation of produce.
- Transported goods between various locations using safe driving techniques.
- Ensured compliance with safety regulations during all driving activities.
- Conducted pre-trip inspections to maintain vehicle safety and reliability.
- Loaded and unloaded cargo efficiently at distribution centers and stores.
- Assisted in inventory management by tracking delivered goods accurately.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Delivered exceptional customer service while interacting with clients during deliveries.
SALESMAN
Avina Produce
Oxnard, California
02.2018 - 03.2022
- Developed strong customer relationships to enhance brand loyalty and retention.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Resolved customer complaints promptly and efficiently.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Analyzed market trends to identify new opportunities for growth and expansion.
Youth Leader
Iglesia Sembradores de Cristo A.D.
06.2017 - 07.2019
- Coordinated community events for youth ministry to engage and empower youth, fostering a sense of belonging
- Oversaw children's ministry programs to encourage engagement and facilitate meaningful learning experiences
- Developed weekly bible study lessons integrating interactive games and activities to enhance participation
- Attended monthly leadership meetings and workshops
Furniture Installer
Modular Systems Specialist
01.2016 - 02.2018
- Assembled modular furniture systems for residential and commercial spaces.
- Collaborated with clients to understand specific furniture needs and preferences.
- Operated hand tools and power equipment to ensure precise installation.
- Ensured safety and organization on-site during installations to support efficiency.
- Trained junior installers on best practices in furniture assembly and installation.
- Delivered on-site support during furniture delivery, achieving timely setup and enhancing customer satisfaction.
- Unloaded products from trucks at job site for distribution from dock using ramps and lift gates.
- Coordinated communication with military base contacts to facilitate project logistics.
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA06-2015
Skills
- Sales support
- Customer relationship management
- Order fulfillment
- Inventory management
- Sales software utilization
- Product knowledge
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Good Telephone Etiquette
- PPE compliance
Languages
Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Zaxbys Resturant
03.2026 - 05.2026
sale support
Ferguson Fire and Fabrication
08.2025 - Current
Warehouse Associate
Ferguson Fire and Fabrication
06.2025 - 08.2025
Counter Sales Representative
Ferguson Enterprises LLC
03.2023 - 06.2025
Warehouse Associate
Ferguson
03.2022 - 03.2023
General Manager
Avina produce
02.2018 - 03.2022
FREIGHT DRIVER
AVINA PRODUCE
02.2018 - 03.2022
SALESMAN
Avina Produce
02.2018 - 03.2022
Youth Leader
Iglesia Sembradores de Cristo A.D.
06.2017 - 07.2019
Furniture Installer
Modular Systems Specialist
01.2016 - 02.2018
High School Diploma -
Adolfo Camarillo High School