Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isaac Cao

Newmarket

Summary

Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Sushi Kui
02.2021 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Crew Trainer

McDonald's
07.2022 - 01.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Volunteer

Elevation Athletics
03.2021 - 03.2021
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

High School Diploma -

Newmarket High School
505 Pickering Crescent
06-2025

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Server collaboration
  • Professional appearance

Languages

English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Limited Working
Korean
Limited Working
French
Limited Working

Timeline

Crew Trainer

McDonald's
07.2022 - 01.2023

Volunteer

Elevation Athletics
03.2021 - 03.2021

Restaurant Waiter

Sushi Kui
02.2021 - Current

High School Diploma -

Newmarket High School

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Isaac Cao