Isaac Bui
Sydney,New South Wales
Summary
Dynamic Operations professional with a proven track record in enhancing inventory accuracy and managing cost accounting. Skilled in Microsoft Excel and strategic thinking, I successfully reduced shortages through precise forecasting while fostering team collaboration and improving onboarding processes. Committed to driving efficiency and innovation in every project.
Overview
12
12
years of professional experience
Work History
Operations Lead
Emerald Dragon Food
01.2024 - 04.2025
- Managed cost accounting, general ledger, payroll, and cash management.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Managed inventory ordering process, reducing shortages and overstock situations by accurately forecasting production needs.
- Assisted in the training and onboarding of new staff.
- Implemented marketing and promotional initiatives to increase sales using Canva, Google ads, and Social Media ads.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Event Coordinator
Future Events
02.2022 - 12.2023
- Maintained detailed records of event planning, execution, and expenses for accurate reporting purposes.
- Streamlined the event planning process by creating detailed design proposals and presentations.
- Managed ticket sales and admissions, maintaining accurate records for financial reporting purposes.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Secured new partnerships through effective networking and relationship building initiatives.
Sales Representative
Kates Tack Shop
06.2020 - 12.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Representative
Koala Care
03.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Admin Assistant
Fontington Fabrics Ltd
09.2013 - 12.2018
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed reception area, answered telephone calls and received packages.
- Maintained accurate inventory and sales records for department.
Education
High School Diploma -
Coláiste Phádraig
Dublin05-2012
Skills
- Microsoft Excel, Office, Powerpoint
- Organizational Skills
- Confidential document control
- Scheduling
- Document preparation & processing
- Strategic thinking
- Innovative & Resourceful
- Marketing Material
Languages
English
Native or Bilingual
Timeline
Operations Lead
Emerald Dragon Food
01.2024 - 04.2025
Event Coordinator
Future Events
02.2022 - 12.2023
Sales Representative
Kates Tack Shop
06.2020 - 12.2021
Customer Service Representative
Koala Care
03.2019 - 03.2020
Office Admin Assistant
Fontington Fabrics Ltd
09.2013 - 12.2018
High School Diploma -
Coláiste Phádraig
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