ISAAC AMPONSAH
Brampton,Canada
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Green Line Hose & Fittings Ltd. Excels in problem-solving and interpersonal communication, adept at multitasking with a keen analytical acumen. Demonstrated ability to improve efficiency by over 30% through effective team collaboration and innovative process improvements.
Overview
6
6
years of professional experience
Work History
Order Picker
Green Line Hose & Fittings Ltd
Mississauga, Canada
01.2024 - Current
- Processing customers orders accurately
- Prepare orders for shipment
- Assist in display of products
- Advise customers on use and care of products, and provide advice concerning specialized products or services
- Ensure visual displays comply with brand guidelines and standards, including organization’s culture, image and target market
Customer Service Representative
Liquor Control Board of Ontario
Brampton, Canada
11.2023 - Current
- Process customers orders
- Bring resolutions to clients’ complaints
- Answer customers questions and concerns to the best of my abilities
- Stocking shelves with products
- Work as a cashier
Sales Representative
Iso Point Limited
Accra, Ghana
07.2021 - 08.2023
- Greet customers and discuss type, quality and quantity of products or services sought for purchase
- Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
- Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
- Assist in display of products
- Maintain sales records for inventory control
- Operate computerized inventory record keeping and re-ordering systems
- Design and implement window and interior displays
- Assemble visual retail displays to promote products, promotional events and seasonal change overs
Accounting Bookkeeper
Hentina Limited
Accra, Ghana
10.2018 - 06.2021
- Calculate, prepare and issue documents related to accounts such as bills, invoices, inventory reports, account statements and other financial statements using computerized and manual systems
- Code, total, batch, enter, verify and reconcile transactions such as accounts payable and receivable, payroll, purchase orders, cheques, invoices, cheque requisitions, and bank statements in a ledger or computer system
- Compile budget data and documents based on estimated revenues and expenses and previous budgets
- Prepare period or cost statements or reports
- Calculate costs of materials, overhead and other expenses based on estimates, quotations, and price lists
- Respond to customer inquiries, maintain good customer relations and solve problems
- Preparation of VAT, SSNIT and GRA documents for statutory payment
- Perform related clerical duties, such as word processing, maintaining filing and record systems, faxing and photocopying
Education
Bachelor of Science - Accounting Studies
University of Education
Winneba, Ghana08.2023
Diploma - Accounting
University of Professional Studies
Accra, Ghana07.2015
Skills
- Problem-solving
- Ability to work in a team
- Analytical skills
- Quantitative skills
- Communication skills
- Ability to multitask effectively
- Ability to perform repetitive tasks with a high degree of accuracy
- Interpersonal relationship skills
- Strong written communication skills
- Strong verbal communication skills
References
Abhishek Singh, Conestoga Cold Store, (647) 866-3526
Timeline
Order Picker
Green Line Hose & Fittings Ltd
01.2024 - Current
Customer Service Representative
Liquor Control Board of Ontario
11.2023 - Current
Sales Representative
Iso Point Limited
07.2021 - 08.2023
Accounting Bookkeeper
Hentina Limited
10.2018 - 06.2021
Bachelor of Science - Accounting Studies
University of Education
Diploma - Accounting
University of Professional Studies
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