Isaac Amaya
Hollister
Summary
Dynamic General Manager with a proven track record at Stevens Creek Cadillac, excelling in strategic planning and team leadership. Achieved significant revenue growth through effective budgeting and enhanced customer satisfaction. Skilled in conflict resolution and relationship building, driving operational efficiency and fostering loyalty among clients and staff.
Overview
20
20
years of professional experience
Work History
General Manager
Stevens Creek Cadillac
01.2025 - Current
- Led operational strategies to enhance customer satisfaction and retention rates.
- Directed financial performance through effective budgeting and forecasting processes.
- Implemented training programs to improve staff competency and service quality.
- Streamlined inventory management systems, reducing excess stock levels significantly.
General Manager
Seaside Cadillac, CDJR And Volkswagen
02.2021 - 01.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
General Sales Manager
Stevens Creek Chevrolet
10.2019 - 02.2021
- Helped assist and facilitate in all aspect of a buy sell.
- Implemented all new programs, processes and company policies.
- Evaluated strengths and weaknesses of the team in place through effective screening processes.
- Hired and recruited new team members for all departments.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Increased monthly gross sales and exceeded goals for sales, revenue and profit margins.
- Held weekly meetings with Sales Department Manager to identify techniques to overcome sales obstacles.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
General Manager
Capitol Buick GMC
08.2018 - 10.2019
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
General Sales Manager
Capitol Chevrolet
06.2012 - 08.2018
- Supervised a sales force of 35 plus sales associates, finance managers and sales managers.
- Hired and trained sales associates, finance managers and sales managers over a 5 year-long period.
- Planned and directed staff training and performance evaluations.
- Managed the number 1 Chevrolet dealership in Northern California for 2017 and 2015 . Achieved the title of the number 1 Chevrolet dealership (out of 396 dealerships) in western region in Jan of 2018.
- Elite leader status for 2016 (Platinum) and 2017 (Diamond).
- Consistently Maintain CSI scores above national average.
Business Development Manager
South Bay Honda
08.2005 - 06.2012
- Ensured that client inquiries were handled professionally and efficiently
- Developed new business by networking with valuable customers.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Created reports and presentations detailing business development activities.
- Identified issues and crafted unique and immediate solutions to remedy them.
- Devised effective marketing, sales and other promotional initiatives.
- Supervised a team of 8 plus Business Development Associates.
Education
High School Diploma -
Redwood High School
Visalia, CA1998
Dealer Academy -
Del Grande Dealer Group Dealer Academy
San Jose, CA2017
Skills
- Key decision making
- Results-oriented
- Team leadership
- Sales expertise
- Goal-setting
- Verbal and written communication
- Prospect targeting
- Market understanding
- Strategic planning
- Networking strength
- Campaign development
- Conflict resolution
- Relationship building and rapport
Timeline
General Manager
Stevens Creek Cadillac
01.2025 - Current
General Manager
Seaside Cadillac, CDJR And Volkswagen
02.2021 - 01.2025
General Sales Manager
Stevens Creek Chevrolet
10.2019 - 02.2021
General Manager
Capitol Buick GMC
08.2018 - 10.2019
General Sales Manager
Capitol Chevrolet
06.2012 - 08.2018
Business Development Manager
South Bay Honda
08.2005 - 06.2012
High School Diploma -
Redwood High School
Dealer Academy -
Del Grande Dealer Group Dealer Academy
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