Isa Abdulrahman
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Business Methods Analyst
Garland and Ranges
06.2022 - 10.2023
- Analyzed and provided strategic advice on organizational methods, identifying inefficiencies and proposing actionable improvements that led to significant operational enhancements.
- Utilized MS Word, MS Excel, MS Access, MS PowerPoint, and MS Outlook to conduct data analysis and create detailed reports that supported key decision-making processes.
- Managed multiple projects under tight deadlines in a fast-paced, high-pressure environment, demonstrating exceptional organizational skills and the ability to maintain a large workload efficiently.
- Facilitated effective communication across departments to align project objectives with business goals, significantly enhancing collaboration and client satisfaction.
Customer Service Representative
IntouchCX
12.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Business Manager
Alkali
09.2019 - 10.2021
- Managed day-to-day operations of a Point of Sale business, ensuring efficient transaction processing and customer satisfaction.
- Led a team of 10 employees, providing training, guidance, and performance evaluations to enhance team productivity and service quality.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates and fostering customer loyalty.
- Developed and implemented sales strategies that increased monthly revenue by 15%.
- Analyzed sales data and customer feedback to identify trends and areas for improvement, resulting in optimized business operations.
Education
BBA - Business
Seneca Polytechnic
Toronto, ON08.2024
Skills
- Analytical Thinking
- Strong communication
- Team Collaboration and Leadership
- Documentation And Reporting
- Flexibility
- Attention to detail
- Reliability
- Financial Knowledge
- Advanced Problem-Solving Skills
- MS Office Suite (Word, Excel, Access, PowerPoint, Outlook)
Highlights of Qualifications
- Over 2 years of experience in customer service roles, with a focus on providing excellent customer support and resolving issues efficiently.
- Proficient in MS Word, MS Excel, MS Access, MS PowerPoint, and MS Outlook.
- Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Proven ability to work under pressure, meet tight deadlines, and manage a large workload in a fast-paced environment.
- Excellent attention to detail and organizational skills, ensuring accuracy and thoroughness in all tasks.
- Team player with efficient interpersonal skills, demonstrating flexibility and sound judgment.
- Sharp knowledge of process flows and activity flow diagrams gained through Seneca College, School of Applied Arts and Technology.
- Effective skills relating to research, gathering information, and case study analysis practiced through various courses taken.
Volunteer Experience
- Mentored new students at Seneca Polytechnic, School of Applied Arts and Technology as part of Seneca’s Smile program.
- Environmental Sustainability I actively involved in raising awareness about environmental conservation and educating community members on the importance of sustainable living
Languages
English
Native or Bilingual
Timeline
Business Methods Analyst
Garland and Ranges
06.2022 - 10.2023
Customer Service Representative
IntouchCX
12.2021 - 06.2022
Business Manager
Alkali
09.2019 - 10.2021
BBA - Business
Seneca Polytechnic
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