Iryna Zablotska
Summary
Highly motivated and results-driven professional with over 7 years of experience, including 2 years in office administration, customer service, and financial management. Equipped with a solid academic background in international economics and business administration, I am passionate about leveraging my expertise in accounting, financial management, and business operations to drive success within the finance sector. Known for my exceptional organizational, analytical, and problem-solving skills, I thrive in both independent and team-based environments, consistently delivering results in high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor/ Server
Royal Meats Barbeque
05.2022 - Current
- Supervise and coordinate daily restaurant operations, managing a team of 10+ staff members to ensure smooth service and customer satisfaction
- Train, motivate, and evaluate team members to maintain high operational standards and customer service excellence
- Implement process improvements to streamline operations and reduce service delays, enhancing overall efficiency
- Resolve customer complaints promptly and professionally, ensuring a positive dining experience and customer retention
Hostess
The Drake
05.2022 - 10.2022
- Managed guest arrivals and seating arrangements, optimizing reservations and customer flow during peak hours to ensure timely seating
- Provided superior customer service, assisting guests with inquiries and ensuring an exceptional dining experience
- Coordinated and supported event planning efforts, facilitating smooth operations for special events and functions
- Assisted in managing the restaurant's social media presence by responding to customer feedback and reviews
Dispatcher & Monitoring Service
Logistics Company
03.2021 - 04.2022
- Managed communication between truck drivers in the U.S
- And logistics teams, providing real-time updates and troubleshooting support
- Monitored driver logbooks and ensured compliance with industry regulations and company protocols
- Facilitated seamless operations by coordinating schedules, resolving logistical concerns, and maintaining accurate records
- Adapted quickly to remote work conditions, effectively handling morning, day, and night shifts to ensure continuous service
Administrative Assistant
Dental Clinic "PokiDent"
02.2020 - 02.2021
- Scheduled patient appointments, managed inquiries, and ensured the efficient flow of day-to-day clinic operations
- Maintained patient records, processed billing and payments, and assisted with managing clinic finances
- Assisted in the management of clinic supplies, ensuring inventory levels were maintained for smooth operations
- Contributed to the clinic's social media strategy, enhancing online visibility and patient engagement
Administrative assistant/Receptionist
Beauty Salon "Bloom Bar"
08.2018 - 09.2019
- Greeted and assisted clients, managed appointments, and ensured the smooth functioning of salon operations
- Coordinated scheduling and customer service, managing walk-in clients and ensuring a personalized experience
- Processed payments, managed cash transactions, and maintained accurate financial records for the salon
- Assisted with client relationship management, addressing inquiries, and resolving any concerns in a timely manner
Administrative assistant/Floral & Fruit Composition Designer
Studio "Frutiana"
08.2016 - 07.2018
- Designed custom floral and fruit arrangements for events, weddings, and corporate functions, ensuring client satisfaction
- Managed inventory of materials, handled purchasing, and maintained detailed reports for budgeting and expenses
- Processed orders and ensured timely delivery, maintaining strong relationships with clients and suppliers
- Performed basic bookkeeping tasks, tracked financial transactions, and ensured smooth operations within the business
Education
Master of Arts - International Economics
West Ukrainian National University
02.2022
Bachelor of Arts - International Economics
Ternopil National Economic University
06.2020
Study Abroad Program - Marketing and Business Administration
Marmara University
02.2020
Skills
- Financial Skills
- Microsoft Office Suite
- Financial software
- Email management
- Analytical skills
- Organizational skills
- Attention to detail
- Task prioritization
- Leadership
- Teamwork
- Operational efficiency
- Customer service
- Issue resolution
- Client experience enhancement
Certification
Food Handling and Safety Certification
Key Qualifications
Knowledgeable in accounting and financial tools with basic understanding of financial reporting and cash flow management., Microsoft Office Suite (Excel, Word, PowerPoint), financial software, and email management., Fluent oral and written in English, Ukrainian, and Russian., Strong analytical and organizational skills; excellent attention to detail and ability to prioritize tasks efficiently., Demonstrated leadership abilities through experience training new staff, including onboarding new waiters and teaching flower arrangement techniques to new employees in previous roles. Skilled at fostering teamwork and improving operational efficiency in dynamic, high-pressure environments., Skilled in managing customer inquiries, resolving issues, and enhancing client experiences.
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Shift Supervisor/ Server
Royal Meats Barbeque
05.2022 - Current
Hostess
The Drake
05.2022 - 10.2022
Dispatcher & Monitoring Service
Logistics Company
03.2021 - 04.2022
Administrative Assistant
Dental Clinic "PokiDent"
02.2020 - 02.2021
Administrative assistant/Receptionist
Beauty Salon "Bloom Bar"
08.2018 - 09.2019
Administrative assistant/Floral & Fruit Composition Designer
Studio "Frutiana"
08.2016 - 07.2018
Bachelor of Arts - International Economics
Ternopil National Economic University
Study Abroad Program - Marketing and Business Administration
Marmara University
Master of Arts - International Economics
West Ukrainian National University
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