Iryna Tymkiv
RICHMOND,BRITISH COLUMBIA
Summary
- Dedicated professional with over 5 years of experience in administrative and customer service roles.
- Possesses a deep understanding of the student enrollment process.
- Excelled at building strong customer relationships and streamlining document processing.
- Demonstrates exceptional communication skills and a proven ability to manage time efficiently.
- Works effectively with teams and clients from diverse cultural backgrounds.
- Skilled in MS Office (Word, Excel, Adobe, Outlook).
- Fluent in English, Ukrainian, and Russian.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer/Office Assistant
ISSofBC LINC Program
01.2024 - Current
- Delivered administrative support to LINC program students in person and over the phone.
- Streamlined document processing through accurate data entry and timely filing.
- Adapted to the unique needs of diverse students, considering their mentalities and cultural backgrounds.
- Managed office inventory to maintain an efficient working environment.
- Provided translation support among Ukrainian, Russian, and English.
Customer Service Representative
CLEANY
01.2024 - Current
- Created strong customer relationships that foster trust and true long-term partnerships.
- Crafted and send tailored quotes to clients based on their requirements.
- Tracked and monitored orders, intervening proactively when issues arise.
- Regularly feedback gathering to refine the processes and enhance customer satisfaction across all platforms.
- Team work organization: scheduling, quality control, shifting.
Customer Service
Sweet Something
01.2023 - 01.2024
- Processed cash register transactions in a prompt and friendly matter.
- Maintained a positive and friendly attitude towards customers and team members.
- Took customer orders, ensuring timely and accurate fulfillment to meet customer satisfaction.
- Engaged with customers through friendly greetings, offered samples, and provided selling suggestions.
- Operated scales and printers, ensuring accuracy in weights and pricing.
Office Assistant
Inter-Pack
01.2019 - 01.2022
- Provided scheduling and logistic support for meetings, takes minutes, distributes meeting materials, and follows up on action items as as needed.
- Performed reception duties by responding to inquiries both in person and over the phone.
- Responsible for taking meeting minutes, preparing agendas, coordinating room bookings, and communicating schedules with colleagues.
- Created content for social media platforms, including Facebook and Instagram.
- Maintained tenant records, corporate registry files, contracts, and agreements
Education
Bachelor’s degree - Social studies
Certification
- Customer Service, 2024
- First AID, 2023
Timeline
Volunteer/Office Assistant
ISSofBC LINC Program
01.2024 - Current
Customer Service Representative
CLEANY
01.2024 - Current
Customer Service
Sweet Something
01.2023 - 01.2024
Office Assistant
Inter-Pack
01.2019 - 01.2022
Bachelor’s degree - Social studies
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