Iryna Tymkiv
RICHMOND,BRITISH COLUMBIA
Summary
- Dedicated professional with over 5 years of experience in administrative and customer service roles.
- Possesses a deep understanding of the student enrollment process.
- Excelled at building strong customer relationships and streamlining document processing.
- Demonstrates exceptional communication skills and a proven ability to manage time efficiently.
- Works effectively with teams and clients from diverse cultural backgrounds.
- Skilled in MS Office (Word, Excel, Adobe, Outlook).
- Fluent in English, Ukrainian, and Russian.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer/Office Assistant
ISSofBC LINC Program
01.2024 - Current
- Delivered administrative support to LINC program students in person and over the phone.
- Streamlined document processing through accurate data entry and timely filing.
- Adapted to the unique needs of diverse students, considering their mentalities and cultural backgrounds.
- Managed office inventory to maintain an efficient working environment.
- Provided translation support among Ukrainian, Russian, and English.
Customer Service Representative
CLEANY
01.2024 - Current
- Created strong customer relationships that foster trust and true long-term partnerships.
- Crafted and send tailored quotes to clients based on their requirements.
- Tracked and monitored orders, intervening proactively when issues arise.
- Regularly feedback gathering to refine the processes and enhance customer satisfaction across all platforms.
- Team work organization: scheduling, quality control, shifting.
Customer Service
Sweet Something
01.2023 - 01.2024
- Processed cash register transactions in a prompt and friendly matter.
- Maintained a positive and friendly attitude towards customers and team members.
- Took customer orders, ensuring timely and accurate fulfillment to meet customer satisfaction.
- Engaged with customers through friendly greetings, offered samples, and provided selling suggestions.
- Operated scales and printers, ensuring accuracy in weights and pricing.
Office Assistant
Inter-Pack
01.2019 - 01.2022
- Provided scheduling and logistic support for meetings, takes minutes, distributes meeting materials, and follows up on action items as as needed.
- Performed reception duties by responding to inquiries both in person and over the phone.
- Responsible for taking meeting minutes, preparing agendas, coordinating room bookings, and communicating schedules with colleagues.
- Created content for social media platforms, including Facebook and Instagram.
- Maintained tenant records, corporate registry files, contracts, and agreements
Education
Bachelor’s degree - Social studies
Certification
- Customer Service, 2024
- First AID, 2023
Timeline
Volunteer/Office Assistant
ISSofBC LINC Program
01.2024 - Current
Customer Service Representative
CLEANY
01.2024 - Current
Customer Service
Sweet Something
01.2023 - 01.2024
Office Assistant
Inter-Pack
01.2019 - 01.2022
Bachelor’s degree - Social studies
Similar Profiles
RAKHIMA SMAZOVARAKHIMA SMAZOVA
Peer Helper for Ukrainian Refugee, Facilitator at ISSofBCPeer Helper for Ukrainian Refugee, Facilitator at ISSofBC
Jehan YousifJehan Yousif
Event Emcee at ISSofBC & Mothers Matter Centre (MMC)Event Emcee at ISSofBC & Mothers Matter Centre (MMC)
M Faisal SarwariM Faisal Sarwari
RAP Case Manager at ISSofBCRAP Case Manager at ISSofBC
Joy Katherine CatimbangJoy Katherine Catimbang
Service Delivery Analyst at Avocette Technologies IncService Delivery Analyst at Avocette Technologies Inc
YUANCHEN LINGYUANCHEN LING
Operation Analyst at MiGuang New Materials CompanyOperation Analyst at MiGuang New Materials Company