Iryna Oksak
Vancouver,BC
Summary
An enthusiastic INSIDE SALES REPRESENTATIVE experienced in customer service and problem solving. With hand-on experience and knowledge how to build good relationship with customers and co-workers. Friendly, easy going and like to learn new things.
Overview
5
5
years of professional experience
Work History
Florist
Southland Floral
05.2023 - Current
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Prepared potted plants and bouquets based on customer requirements.
Sales Manager
Hold
09.2020 - 02.2022
- Worked within CRM to enter sales orders and modify orders
- Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
- Presented sales, revenue and expenses reports and realistic forecasts to the management team
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Organized meetings, commercial negotiations, maintained communication with clients.
- Compiled technical tasks and commercial proposals.
- Expanded the client base.
Administrator
The Fleur
12.2019 - 09.2020
- Managed confidential documents i.e. HR document, financial reports.
- Controlled inventory/purchase of goods.
- Reviewed and finalized all pending plan transfers to ensure proper settlement and delivery.
- Prepared job description for all the 5 employee and explained to them of their jobs.
Client Services Manager
Flora De Luxe
03.2019 - 12.2019
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Master of Science - Aviation Maintenance Technician - Avionics
Igor Sikorsky Kyiv Polytechnic Institute
Kyiv, Ukraine12.2022
Bachelor of Science - Aviation Maintenance Technician - Avionics
Igor Sikorsky Kyiv Polytechnic Institute
Kyiv, Ukraine07.2021
Skills
- Customer service phone, digital channel and in-person
- CRM Proficiency
- Conflict resolution and de-escalating situations
- Strong communication and organizational skills
- Computer skills
- Documentation and reporting
- Ability to function in a fast-paced environment and remain calm, Adaptability
- Multi-tasking skills, works well under pressure
- Detail-oriented and rigorous individual
- Language: English, Ukrainian, Russian
Timeline
Florist
Southland Floral
05.2023 - Current
Sales Manager
Hold
09.2020 - 02.2022
Administrator
The Fleur
12.2019 - 09.2020
Client Services Manager
Flora De Luxe
03.2019 - 12.2019
Master of Science - Aviation Maintenance Technician - Avionics
Igor Sikorsky Kyiv Polytechnic Institute
Bachelor of Science - Aviation Maintenance Technician - Avionics
Igor Sikorsky Kyiv Polytechnic Institute
Similar Profiles
Linda NoleLinda Nole
Purchasing Clerk at MGM FLORAL DESIGN / BELLAGIO FLORAL (Retired)Purchasing Clerk at MGM FLORAL DESIGN / BELLAGIO FLORAL (Retired)
Linda NoleLinda Nole
Purchasing Clerk at MGM FLORAL DESIGN / BELLAGIO FLORAL (retired)Purchasing Clerk at MGM FLORAL DESIGN / BELLAGIO FLORAL (retired)
Matthew SellersMatthew Sellers
Combo Welder at Southland Steel FabricatorsCombo Welder at Southland Steel Fabricators
Thien Phuoc HuynhThien Phuoc Huynh
Volunteer at Little Minh's KitchenVolunteer at Little Minh's Kitchen
MARIANA ACEVEZMARIANA ACEVEZ
Research Assistant at UBC Bioproducts InstituteResearch Assistant at UBC Bioproducts Institute