Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Iryna Malichovska

Winnipeg,MB

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.

Organized waitress with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Service-oriented waitress with 2,5 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

Overview

2
2
years of professional experience

Work History

Waitress

Na Nebi
Ternopil, Ukraine
09.2018 - 12.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Used cash registers and credit card machines to cash out customers.
  • Informed customers about daily and seasonal specials.
  • Greeted new customers, discussed specials and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

Master Of History - History

Ternopil National Pedagogical University
Ternopil
12.2019

Skills

  • Warm and Friendly
  • Menu Memorization and Presentation
  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • Special Requests and Substitutions
  • Customer Service and Rapport
  • Food and Beverage Service
  • Team Player
  • Greeting and Escorting Guests
  • Beverage Preparation
  • Table Clearing
  • Station Preparation
  • Adaptable and Flexible

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Polish
Full Professional

Timeline

Waitress

Na Nebi
09.2018 - 12.2020

Master Of History - History

Ternopil National Pedagogical University
Iryna Malichovska