Iryna Bohush
Toronto,Canada
Summary
Experienced professional with a strong background in customer service across various industries, including gastronomy, administration, retail, and event coordination. Skilled in communication, organization, and problem-solving, with a proven ability to adapt to diverse roles and responsibilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ Barista
SanRemo Bakery
Toronto, ON
03.2023 - 05.2025
- Provided frontline customer support, processed orders and payments.
- Resolved customer issues, collaborating with other departments.
- Served 100+ customers per shift, preparing coffee, tea, and blended drinks.
- Created photo and video content for marketing and social media.
Receptionist/ Event and Audience Coordinator
"Proxima", "Hybrydy" clubs and "Palladium" theater
Warsaw, Poland
11.2021 - 09.2022
- Organized and managed events, ensuring smooth operations and provided excellent guest service and quick issue resolution.
- Managed ticketing and seating for events with 1,200+ attendees.
Receptionist
Beauty Studio "Chmielna"
Warsaw, Poland
10.2020 - 09.2021
- Managed front desk operations, calls, emails, and walk-ins.
- Maintained an organized reception area, enhancing client experience.
- Improved appointment scheduling, reducing wait times.
Customer Service Representative/ Barista
Vincent Boulangerie Patisserie
Warsaw, Poland
06.2020 - 09.2020
- Processed transactions using POS system.
- Assisted customers with website navigation and online orders.
- Handled high call volume with minimal wait times.
Education
2 Years Completed. - Pedagogy. Primary Education
The Christian Theological Academy
Warsaw, Poland10-2022
High School Diploma -
Paul of Tarsus General Education School
Warsaw, Poland05.2020
Skills
- Customer Service & Support
- Event & Administrative Coordination
- Content Creation & Social Media
- Problem-Solving & Multitasking
- Communication & Teamwork
- Cash Handling & Payment Processing
Languages
- English - Advanced⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
- Ukrainian, Russian - Native
- Polish - Fluent
- Spanish - Intermediate
Timeline
Customer Service Representative/ Barista
SanRemo Bakery
03.2023 - 05.2025
Receptionist/ Event and Audience Coordinator
"Proxima", "Hybrydy" clubs and "Palladium" theater
11.2021 - 09.2022
Receptionist
Beauty Studio "Chmielna"
10.2020 - 09.2021
Customer Service Representative/ Barista
Vincent Boulangerie Patisserie
06.2020 - 09.2020
2 Years Completed. - Pedagogy. Primary Education
The Christian Theological Academy
High School Diploma -
Paul of Tarsus General Education School
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