Iryna Athanasakou

Results-oriented General Manager with over 12 years of comprehensive experience in high-volume restaurant operations, adept at developing and implementing effective business strategies to enhance efficiency and drive revenue growth. Proven track record in managing food costs and labor expenses while maintaining profitability, with a strong emphasis on customer satisfaction and team leadership. Skilled in cultivating positive customer relations and addressing feedback promptly. Demonstrated expertise in negotiating supplier agreements and optimizing inventory management. Committed to staying current with industry trends and compliance regulations to ensure operational excellence across multiple locations.

• Cost Control Excellence: Consistently maintained cost of sales at or below 30%, optimizing menu pricing and portion control to enhance profitability.
• Labor Cost Management: Achieved the lowest labor costs in the company (22-24%) for three consecutive years through effective staff scheduling, training, and performance management.
• Supplier Negotiations: Identified and secured partnerships with more cost-effective suppliers, maintaining product quality while reducing overall procurement costs.
• Menu Innovation: Developed and introduced new menu specials that not only attracted more customers but also maximized profit margins, leading to a notable increase in overall sales.
• Financial Forecasting: Implemented robust data analysis practices to track restaurant performance and make informed predictions, facilitating proactive adjustments to budget and labor management.
• Crisis Management Success: Successfully navigated operational challenges during the COVID-19 pandemic by quickly adapting promotions and services, which resulted in retaining a significant number of regular customers and maintaining revenue flow.
• Employee Training Programs: Designed comprehensive training programs that empowered staff to enhance service efficiency, directly contributing to a reduction in labor costs while improving customer satisfaction ratings.

Food Handler Certificate

Smart Serve Certificate