Irvinpreet Mehra
HAMILTON,ON
Summary
Detail-oriented and motivated professional with a background in customer service, sales, and data analysis. Proven ability to manage multiple tasks, deliver actionable insights, and support operational efficiency. Skilled in Microsoft Excel, CRM systems, and communication. Passionate about the automotive industry and eager to contribute to Porsche’s legacy of innovation and excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor/Service Appointment Coordinator
Leggat Kia
Burlington, Canada
08.2024 - Current
- Processed dealer claims and verified documents with accuracy, ensuring compliance with company standards
- Compiled and analyzed sales reports, providing actionable insights to improve service performance
- Maintained clear communication with customers and internal teams to resolve inquiries promptly
- Utilized CRM tools to track customer interactions and service history, improving efficiency
- Collaborated with the sales team to identify upselling opportunities and drive revenue growth
Sales Associate
Canadawale Motors
Brampton, Canada
08.2024 - 08.2024
- Presented and demonstrated vehicle features, benefits, and options to customers, driving sales growth
- Negotiated prices, trade-ins, and financing options, ensuring customer satisfaction
- Completed sales paperwork and contracts with attention to detail and accuracy
- Collaborated with the sales team to meet monthly sales targets and objectives
Customer Service Advisor
Automotive Concentrix
Hamilton, Canada
04.2023 - 09.2023
- Served as the primary point of contact for customers, resolving inquiries about vehicle features, maintenance, and warranty coverage
- Scheduled service appointments and coordinated with technicians to ensure timely service delivery
- Identified opportunities for upselling and cross-selling additional products or services
- Maintained accurate customer records in the CRM system to track service history and improve customer satisfaction
Restaurant Sales Representative
Royal Punjab Cloud Kitchen Corporation
Hamilton, Canada
03.2021 - 03.2023
- Conducted market research to identify trends and opportunities for sales growth
- Maintained customer satisfaction by addressing concerns and providing personalized solutions
- Collaborated with the marketing team to develop promotional materials and initiatives
Education
Tourism Business -
Mohawk College
Hamilton, Ontario04.2023
High School Diploma -
NIOS High School
New Delhi, India05.2019
Skills
- Data Analysis & Reporting
- Dealer Support
- System Management
- Content Creation
- Project Management
- Communication
- Customer Service
- Microsoft Excel
- Microsoft PowerPoint
- CRM Systems
- Market Research
Websites
Certification
- OMVIC Class G Driver License
- First Aid CPR Certification
- WHMIS Certification
- IELTS Certification
- Private Security & Investigative Service License
Passions
- Automotive Industry
- Data Analysis & Problem-Solving
- Continuous Learning & Professional Development
- Boxing, Gym, Skating
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Service Advisor/Service Appointment Coordinator
Leggat Kia
08.2024 - Current
Sales Associate
Canadawale Motors
08.2024 - 08.2024
Customer Service Advisor
Automotive Concentrix
04.2023 - 09.2023
Restaurant Sales Representative
Royal Punjab Cloud Kitchen Corporation
03.2021 - 03.2023
Tourism Business -
Mohawk College
High School Diploma -
NIOS High School
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