Irvin Rojas
San Rafael
Summary
Driven Inside Sales Representative with expertise in customer service and sales. Streamlined sales processes and enhanced team collaboration, boosting operational efficiency. Strong communicator with organizational skills that support productivity and effective issue resolution, while ensuring high customer satisfaction through contract management and customer education.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Inside Sales Representative
All Star Rents
San Rafael
05.2025 - Current
- Collaborated with team members to effectively streamline sales processes and enhance productivity.
- Coordinated with dispatchers and yard personnel to ensure timely equipment pickups, returns, and deliveries.
- Ensured customers received necessary personal protective equipment for safe operations.
- Educated customers on equipment operation, safety protocols, and troubleshooting to improve user experience.
- Coordinated with dispatchers and yard personnel to monitor daily equipment pickups, returns, and timely deliveries.
- Collaborated with team members to streamline sales processes, resulting in enhanced overall productivity.
Head Cashier/Customer Service Cashier
Sprouts Famers Market
San Rafael
10.2023 - Current
- Supervised daily cash operations, ensuring accuracy in opening and closing procedures.
- Trained new cashiers on operational procedures and customer service standards, enhancing team readiness and service quality.
- Managed cash register operations, balancing cash drawers at shift end to maintain financial accuracy.
- Assisted customers with inquiries, efficiently resolving checkout issues to maintain satisfaction.
- Resolved customer complaints to uphold store reputation and ensure satisfaction.
- Resolved customer complaints, preserving store reputation and ensuring high levels of customer satisfaction.
- Coordinated with technical support to resolve cashiering equipment issues.
- Updated cashiering equipment, troubleshooting issues and coordinating with technical support as needed.
Maintenance Technician
The Bay Club Company
Novato
08.2023 - Current
- Executed routine maintenance of outdoor spaces, enhancing safety and aesthetic appeal.
- Performed lawn mowing, shrub trimming, weeding, and planting to maintain healthy landscapes.
- Operated various equipment including mowers and leaf blowers effectively.
- Maintained clean work areas, ensuring compliance with safety standards and minimizing hazards.
Apprentice Carpenter
Structural Art
San Rafael
09.2000 - 06.2003
- Maintained tools and equipment to uphold performance and safety standards.
- Interpreted blueprints to ensure compliance with construction specifications.
- Measured distances accurately using measuring tapes, squares, and levels for precise installations.
- Supported installation of frameworks, roofs, and flooring systems on diverse projects, ensuring structural integrity and compliance.
- Collaborated with carpenters to construct wooden frames for buildings.
- Installed drywall sheets and applied joint compound, achieving seamless finishes that met quality standards.
- Coordinated installation of interior doors, windows, cabinets, and fixtures to enhance project aesthetics and functionality.
Education
High School Diploma -
San Andreas High School
Greenbrae, CA06-2009
Skills
- Sales efficiency
- Customer relationship management
- Sales forecasting
- Customer education
- Contract management
- Contract processing
- Equipment monitoring
- Inventory management
Languages
English
Professional
Spanish
Professional
Timeline
Inside Sales Representative
All Star Rents
05.2025 - Current
Head Cashier/Customer Service Cashier
Sprouts Famers Market
10.2023 - Current
Maintenance Technician
The Bay Club Company
08.2023 - Current
Apprentice Carpenter
Structural Art
09.2000 - 06.2003
High School Diploma -
San Andreas High School