Irvin Landeros
Twentynine Palms
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Key Holder Supervisor
Stater Brothers Markets
07.2022 - 04.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Rotated stock according to dates and protocols.
- Completed store opening and closing procedures.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Trained and mentored new employees.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Customer Service Representative
Stater Brothers Markets
06.2022 - 03.2023
- Implemented and developed customer service training processes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Kitchen Cook
McDonald's
05.2025 - 09.2025
- Promoted excellence in food quality and presentation for kitchen staff.
- Cleaned and sanitized work areas, utensils and equipment.
- Verified proper portion sizes to consistently attain high food quality standards.
- Monitored food quality and presentation to maintain high standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Sales Associate
AutoZone
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley, CA07-2022
Skills
- Retail loss prevention
- Drawer counting
- Flexible schedule
- Customer service
- Team building
- Front end operations
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Cook
McDonald's
05.2025 - 09.2025
Sales Associate
AutoZone
09.2024 - Current
Key Holder Supervisor
Stater Brothers Markets
07.2022 - 04.2024
Customer Service Representative
Stater Brothers Markets
06.2022 - 03.2023
High School Diploma -
Yucca Valley High School
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