IRVIN CEDENO-RAMIREZ
Calgary,AB
Summary
A reliable and hardworking professional with over 15 years of combined work experience in North America in the fields of business administration, marketing, sales, customer service, hospitality, travel, and culinary arts and management.
Possesses knowledge and understanding of business and payroll administration, marketing, culinary arts and other related areas such as sanitation, purchasing, receiving, and human relations management and supervision.
Maintains a high level of commitment to ensuring quality output. Works well with other team members and can communicate effectively with colleagues and customers.
Overview
17
17
years of professional experience
Work History
Customer Service and Sales Agent
WestJet AirlinesCalgary
10.2022 - Current
- Booked air travel for internal and external guests and promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Provided answers to guests regarding general WestJet information and booking queries
- Delivered superior customer service to retain existing customers and attract future customers by providing pre and post booking support.
Senior Payroll Administrator
LGC
01.2021 - 07.2022
- Responsible for calculating payable hours, commissions, bonuses, tax withholdings and deductions for temporary/ contractual employees
- Ensured compensation packages and employee paychecks are distributed in a timely manner
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Event Manager
Biltwell Event and Catering Center
03.2018 - 12.2021
- Fulfilled contractual obligations based on Banquet Event Orders to ensure all guest requests have been met
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
Cook 1
The Columbia Club
01.2017 - 12.2019
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained a high standard for execution and presentation of food service for banquet and restaurant service
- Co-planned and coordinated with executive chef regarding menu development and kitchen administration
- Taught and developed mini cooking courses for the club’s members and guests
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cook 1
JW Marriott Indianapolis
08.2013 - 07.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process at the Osteria Pronto restaurant.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Responsible for creating daily specials focusing on Italian cuisine
- Supervised and trained other employees and interns in the absence of executive chef and sous chef
- Performed inventory and quality checks such as temperature logs and HACCP checklists
- Interacted with guests through open kitchen
- Attended leadership development seminar (Marriott LDS 1 classes)
Sous Chef
Sushiito Morelia
01.2011 - 07.2013
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Monitored food production to verify quality and consistency.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Performed inventory and ordered necessary supplies
- Acted as head chef when required to maintain continuity of service and quality and assisted in daily restaurant operations
- Planned and directed high-volume food preparation in fast-paced environment.
Starbucks Barista
Wyndham Hotel Indianapolis Airport
01.2010 - 05.2011
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Server/Server Assistant
Hyatt Regency Indianapolis
01.2007 - 12.2009
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Established rapport with customers by providing friendly and attentive service.
- Assisted with dining room set up prior to and after service period.
Education
Diploma - Business Administration
Ivy Tech Community College
05.2018
High School Diploma -
Cardinal Ritter Catholic High School
Indianapolis, IN05.2010
Skills
- High-Volume Dining
- Guest Relations Management
- Buffet Setup and Takedown
- Operational Efficiency and Safety
- Sales Techniques
- Quality Control
- Conflict and Complaint Resolution
- Anticipating Guest Needs
- Food Preparation and Safety
- Staff Supervision and Coordination
- Hospitality Management
- Company Safety Standards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service and Sales Agent
WestJet AirlinesCalgary
10.2022 - Current
Senior Payroll Administrator
LGC
01.2021 - 07.2022
Event Manager
Biltwell Event and Catering Center
03.2018 - 12.2021
Cook 1
The Columbia Club
01.2017 - 12.2019
Cook 1
JW Marriott Indianapolis
08.2013 - 07.2017
Sous Chef
Sushiito Morelia
01.2011 - 07.2013
Starbucks Barista
Wyndham Hotel Indianapolis Airport
01.2010 - 05.2011
Server/Server Assistant
Hyatt Regency Indianapolis
01.2007 - 12.2009
Diploma - Business Administration
Ivy Tech Community College
High School Diploma -
Cardinal Ritter Catholic High School
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