Abida Naeem
Mississauga,ON
Summary
Experienced with team leadership and customer engagement in retail setting. Diligent Sales Associate Supervisor with strong background in overseeing sales teams and ensuring customer satisfaction. Successfully managed and motivated teams, contributing to increased sales and improved customer retention. Demonstrated leadership and excellent communication skills in dynamic retail environments.
Overview
22
22
years of professional experience
Work History
Sales Associate Supervisor
Aldi Superstore
03.2020 - 01.2023
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
Sales Representative
Al-din Pharmacy
10.2000 - 04.2005
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased market penetration with introduction of innovative sales tactics.
Education
Master of Science - International Professional Communication
University of Dundee
Scotland, UK08-2007
Master of Arts - English
BADUDIN ZAKRIA UNIVERSITY
Multan, Pakistan04-2003
Skills
- Verbal and written communication
- Relationship building
- Goals and performance
- Strong leadership
- Sales strategy development
- Client relationship management
- Marketing strategy
- Database management
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Associate Supervisor
Aldi Superstore
03.2020 - 01.2023
Sales Representative
Al-din Pharmacy
10.2000 - 04.2005
Master of Science - International Professional Communication
University of Dundee
Master of Arts - English
BADUDIN ZAKRIA UNIVERSITY
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