IROSHU RUTH OCHAI

MAJOREL INC, CANADA

Kitchener, Ontario

10.2023 - 08.2024

Answered customer inquiries via phone, email, and chat.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Provided accurate information about products and services to customers.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Developed positive relationships with customers through friendly interactions.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Used approved scripts to de-escalate angry customers during telephone interactions.
Provided exceptional customer service to ensure customer satisfaction.