Irma O Valdez
Victorville
Summary
Dynamic customer service professional with call center experience at OHL Logistics, adept at complaint handling and relationship building. Proven track record of enhancing customer satisfaction through active listening and efficient problem resolution. I consistently foster loyalty and drive repeat business by addressing client needs effectively.
Overview
14
14
years of professional experience
Work History
CSR
OHL Logistics
02.2007 - 07.2013
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered prompt service to prioritize customer needs.
Salesperson
Self Employed Web
01.2000 - 01.2007
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
B.A. Public Accountant -
University of Guadalajara
Guadalajara Jalisco MexicoSkills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Professional telephone demeanor
- Relationship building
- Customer relations
- Payment processing
- Data entry
- Scheduling
- Administrative support
- Problem resolution
Excellent customer service, Bilingual English/Spanish, Data entry
Excellent customer service, Bilingual English/spanish, Data entry
Languages
Spanish
Full Professional
English
Professional Working
Timeline
CSR
OHL Logistics
02.2007 - 07.2013
Salesperson
Self Employed Web
01.2000 - 01.2007
B.A. Public Accountant -
University of Guadalajara
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